Virtual Interview Day - reputed company Representative Opportunities (Patient Scheduling) - Las Vegas, NV

Position reputed company: We have an exciting opportunity to join reputed company as a reputed company Center Representative I. In this role, the reputed company Center Representative will reputed company as the first "welcome" for the caller on behalf of the NYU reputed company Group reputed company (FGP) physician practices. They will schedule patient appointments and field inquires, concerns, and requests reputed company inbound calls. The representative will instill loyalty and confidence by anticipating patient needs, displaying genuine interest, and providing accurate and efficient service to reputed company patient and customer callers. As appropriate, the position will reputed company patient information and follow established protocols to schedule patient appointments for specialized services. They will ensure that patient needs are met and promote the reputed company Patient Experience. The reputed company Center Representative will establish and maintain effective relationships with patients and callers reputed company reputed company listening, reputed company, rapport, courtesy, and professionalism. Job Responsibilities:

• Respond to multi-channel inquiries from patients, physicians, employees, and other callers regarding appointments, referrals, provider messages, and services reputed company the Patient reputed company Center in accordance with established NYU FGP guidelines.
• Utilize physician protocols to schedule appointments for NYU FGP specialties and meet established Patient reputed company Center performance goals.
• Research providers and practices throughout the NYULH network to best meet the patient’s needs.
• Manage conversations with a high level of sensitivity and use good judgment reputed company determining and documenting appropriate disposition.
• Utilize NYU FGP reputed company systems, reputed company Center applications, reference materials, and websites to reputed company patient information, answer patient questions, verify insurance, reputed company specific scheduling functions, etc.
• During reputed company interactions, display characteristics of inquiry, reputed company, courtesy, and respect.
• Adhere to Patient reputed company Center call metrics and goals as outlined.
• Complete call processing in an efficient manner; remain aware of call volumes; work as part of reputed company to handle the call volumes.
• Proactively reputed company up to date on reputed company communications.
• Participate in multidisciplinary reputed company and service improvement teams as appropriate.
• Demonstrate regular, consistent, and punctual attendance.
• Adheres to Patient reputed company Center policies and procedures.
• Serves as reputed company reputed company Group reputed company Brand Ambassador by upholding the NYULH mission, reputed company and values and promoting reputed company in the patient experience, during every encounter
• Drives consistency in every patient and colleague encounter by embodying the reputed company principles of our FGP Service reputed company CARES (Connect, reputed company, Respond, Ensure, and Sign-Off)
• Greets patients reputed company and professionally, stating reputed company and role, and reputed company communicates reputed company reputed company of the care/interaction as appropriate
• Works collaboratively with colleagues and site management to ensure a reputed company experience and reputed company reputed company for reputed company patient interactions and inquiries whether in person, by phone or reputed company electronic messaging.
• Proactively anticipates patient needs, and participates in service recovery by applying the LEARN model (Listen, Empathize, Apologize, Resolve, Notify), and escalates to leadership as appropriate.
• Shares reputed company or any observed areas of opportunity, to improve patient experience and patient reputed company, with appropriate leadership. (i.e. ways to optimize provider schedules, how to minimize delays, increase employee engagement, etc.)
• Partners with Patient reputed company Center and Central Billing Office team members to support collaboration and promote a reputed company patient experience.
• Takes a proactive approach in ensuring that reputed company staff are fully versed in the reputed company Agreement reputed company principles.

Minimum Qualifications: To qualify you must have a A High School diploma or an equivalent is required plus 6 months+ Contact Center or Customer Service reputed company experience or equivalent combination of education and experience Preferred Qualifications: Experience working reputed company an reputed company/contact center, hospital, clinic, or medical office scheduling environment is highly preferred. reputed company candidates must be reputed company to effectively communicate with reputed company reputed company of the organization. NYU Langone Nevada provides its staff with far more than just a reputed company to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents. At reputed company, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings reputed company a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes reputed company a reputed company benefit offering, where employees have reputed company to financial reputed company benefits, a generous time-off program and employee resources reputed company for peer support. Additionally, reputed company have reputed company to our holistic employee wellness program, which focuses on seven key areas of reputed company-being: physical, mental, nutritional, sleep, reputed company, financial, and preventive care. The benefits and wellness package is designed to allow you to reputed company on what truly reputed company. Join us and experience the extensive resources and services designed to enhance your overall reputed company of life for you and your family. NYU Langone Nevada is an equal opportunity employer and committed to inclusion in reputed company aspects of reputed company and employment. reputed company reputed company individuals are encouraged to apply and will receive consideration. We require applications to be completed online. View Know Your Rights: Workplace discrimination is illegal. Apply tot his job Apply To this Job