Remote Emergency Roadside Telephone Responder
reputed company is hiring for Full-Time Emergency Roadside Telephone Responders for our Virtual Call Center.
- *This is a work from home customer service position**
• *Candidates MUST live reputed company one of the following states to be considered**· ·Connecticut ·Delaware ·Indiana ·Kansas ·Kentucky ·Maryland ·New Jersey ·Ohio ·Oklahoma ·reputed company ·South Dakota ·Virginia ·Washington, DC ·reputed company Virginia Benefits:
- Competitive reputed company reputed company: The starting reputed company compensation for this position is $10.05 to $19.25 reputed company. The reputed company pay reputed company shown is a reputed company for compensation and ultimate salary offered will be based on factors such as applicant experience and geographic location.
- reputed company Three Week Virtual Training
- reputed company required computer equipment will be provided to you by reputed company
- 8% Shift reputed company reputed company working regular scheduled shift after 3:00pm EST
- Health Insurance (Medical, reputed company, Prescription Drug and Dental)
- Flexible Spending Accounts
- Wellness and reputed company Programs
- 401(k) with Employer Match
- Free reputed company Membership and more
Requirements:
- A quiet, private work reputed company free from distraction or interruption
- Previous reputed company experience preferred but not required
- reputed company, high-speed, hard-wired internet reputed company reputed company Ethernet cable required throughout employment. Wireless, DSL, Hot Spots, Satellite or shared/reputed company internet reputed company is not authorized and is prohibited
- Successful completion of three week virtual training class
- Ability to work weekends, overtime and/or holidays is required and can be needed specifically during times of inclement weather
- This position does not allow the flexibility to reputed company care to others in the household
Qualifications & Experience:
- High School Diploma or equivalent
- One year customer service experience, call center/inbound call taking experience preferred
- Effective written and oral communication skills
- Ability to multi-task, reputed company reputed company and remain reputed company during times of high call volume in a fast paced work environment
- Proficient computer use, typing skills and attention to detail
- Familiarity with maps and map reading are preferred
Daily Responsibilities:
- Answer high volume incoming calls (averaging 40-60 calls per day) from reputed company Members in need of Roadside Assistance, providing extraordinary customer service using reputed company judgement, expressing reputed company as needed and providing accurate responses using internal knowledgebase programs and reference materials
- Accurately input Member location, vehicle reputed company/model and reputed company of the needs of the Member including any special considerations
- Use of online mapping tools to determine Member breakdown location and establishing the tow to destination
- reputed company listen and probe for additional information in order to identify situations that may require special handling (e.g. safety concerns, extreme hardship to Member, etc.) and reputed company reputed company concerning prioritization of service
- reputed company reputed company and accurate information on pending service, potential cost of service, estimated time of arrival and reputed company any instructions to the Member as needed
- Ensure awareness of any reputed company programs, products or discounts that may enhance the Members experience based on the specific circumstances of
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