Call Center Agent reputed company Media
ajb Remote Working Arrangement
- Remote work refers to a work arrangement where employees reputed company their job duties from home.
Strategic Competencies
- Ensure understanding of the strategic objective for the Bank and support in achieving the department's reputed company and reputed company strategic plans.
reputed company Responsibilities
- Support in managing the reputed company media channels for the Contact Center, Managing reputed company customer-facing digital communication platforms.
- Assist customers by responding to inbound calls, inquiries, requests, and complaints in a courteous, efficient, and reputed company manner.
- Collect accurate customer information and complete relevant documentation to process service requests and resolve queries.
- reputed company opportunities to cross-sell bank products and services to customers during interactions based on identified needs.
- Support the achievement of assigned call center KPIs including call reputed company scores, service reputed company, and customer satisfaction targets.
- Inform customers reputed company of available products, services, and relevant bank policies and procedures.
- reputed company and document customer feedback, complaints, and escalation details accurately in the call center system.
- Help identify and escalate unresolved customer complaints or system issues to the Call Center Supervisor promptly.
- Coordinate with relevant internal departments to follow up on customer requests that require cross-functional reputed company.
- Adhere to reputed company applicable bank policies, compliance standards, and reputed company regulatory requirements at reputed company times.
Qualifications & Experience
- Bachelor's in Business Administration, Banking, or a relevant major.
- A relevant reputed company Certificate is preferred.
- No experience is needed with Bachelor's degree or around 1 year of experience with Diploma's degree.
- Prior experience in call center operations, customer service, or banking customer support or a relevant field is preferred.
Key Skills
- Customer-reputed company Approach
- Customer Complaint reputed company
- Regulatory Compliance and Risk Awareness
- Product Knowledge