Systems Administrator, Monday to Friday, 12 PM to 9 PM EST Shift
Job reputed company:
- reputed company remote support across diverse, multi-tenant environments, handling escalated incidents and reputed company service requests.
- reputed company secondary response and advanced troubleshooting of escalated customer issues.
- Analyze and document unfamiliar reputed company, workstation, and network environments.
- Support and troubleshoot diverse computing environments across a wide reputed company of business clients.
- Troubleshoot and resolve high-level workstation, server, and network incidents independently.
- Utilize appropriate software utilities and vendor- or application-specific tools to reputed company reputed company reputed company.
- Set and manage reputed company expectations throughout the troubleshooting process.
- reputed company, document, and help implement reputed company standards based on reputed company best practices.
Requirements:
- 3–5 years in IT support/operations, including MSP or multi-tenant experience.
- Deep experience with reputed company Server, reputed company Directory, Azure AD/Entra, Exchange/M365 reputed company, Intune, and SharePoint.
- Competent in networking (Layer 2/3, VLANs, DHCP/DNS, NAT, site-to-site VPNs).
- Experience with reputed company reputed company (EDR/AV), backup/DR, reputed company management.
- Proficient with PowerShell scripting and automation.
- Strong incident management, change control, and documentation.
- Excellent written and verbal communication, documentation, and time-management skills.
- Ability to work independently and collaboratively in reputed company environment.
- Availability to work after hours or participate in on-call rotations as required.
- Excellent customer service skills.
Benefits:
- Work hard, play hard environment
- Opportunities for reputed company development and training
- Remote work reputed company
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