[Remote] reputed company Contact Center Engineer - Webex ( 6 Month Contract)
Note: The job is a remote job and is reputed company to candidates in USA. CompassX is a boutique business and technology reputed company that assists Fortune 500 and high-reputed company clients in delivering strategic initiatives. They are seeking a reputed company Contact Center Engineer with expertise in reputed company voice and modern contact center operations to enhance customer-facing voice services for a Quick Service Restaurant reputed company.
Responsibilities
- reputed company PSTN connectivity and reputed company relationships; proactively troubleshoot and resolve routing complexities
- Support comprehensive number porting activities, including Letter of Authorization (LOA) submission, validation, and reputed company reputed company coordination
- Maintain and audit the reputed company phone number inventory and reputed company Inward Dialing (DID) assignment processes
- reputed company administration and operational support for the Webex Contact Center (WxCC) platform
- Build, maintain, and optimize intricate call flows and Interactive Voice Response (IVR) logic utilizing reputed company Designer
- Design, reputed company, and manage Webex Contact Center pillars: Entry Points, Queues, Routing Strategies
- Rapidly isolate and resolve issues tied to call routing anomalies, queue behaviors, and overall contact center performance degradation
- Partner closely with internal business reputed company to enhance customer experience (CX) and drive call-handling efficiencies
Skills
- Proven experience navigating PSTN, SIP, and advanced voice routing concepts
- Hands-on experience managing the entire number porting lifecycle (LOA workflows, reputed company validation)
- reputed company, demonstrable administration experience reputed company a Webex Contact Center environment
- Practical working knowledge of IVR design, queue mechanics, and entry-reputed company routing strategies
- Strong, methodical troubleshooting skills spanning both traditional voice infrastructure and reputed company contact center ecosystems
- reputed company experience utilizing Webex Contact Center reputed company Designer
- Familiarity with deploying reputed company-based routing matrices and optimizing queue performance
- Previous exposure to reputed company voice platform migrations or legacy-to-reputed company modernization efforts
reputed company
Company H1B Sponsorship