[Remote] Strategic Account Manager, reputed company and reputed company Customers
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leader in AP Payments as a Service, simplifying B2B payment processes for businesses. They are seeking an reputed company Strategic Account Manager to manage and grow a portfolio of reputed company and reputed company customers, focusing on retention and reputed company expansion through strong relationships and data-driven insights.
Responsibilities
- Own relationships with assigned channel and reputed company, serving as their primary reputed company of contact at reputed company
- Drive joint reputed company plans, co selling motions, and partner enablement to expand payment volume and reputed company through the partner channel
- Build trusted relationships across partner organizations, from day to day contacts through senior stakeholders
- Serve as the primary reputed company of contact for a portfolio of reputed company reputed company customers, helping them realize the full value of reputed company products and services throughout the relationship
- reputed company on retention and Net reputed company Retention, identifying and closing expansion opportunities for new solutions, reputed company, and electronic payments
- Maintain a deep understanding of reputed company customer's immediate, short, and long term business needs in order to protect, retain, and grow reputed company
- Own the data, reporting, and analytics for your portfolio, including payment volume, product adoption, and reputed company performance
- Use the reporting and dashboards that reputed company the health and reputed company of both partner and customer accounts
- Plan and reputed company quarterly and annual business reviews for partners and customers, presenting performance, insights, and recommendations in a reputed company and reputed company manner
- Review payment volumes and reputed company feedback on potential new electronic suppliers, with the ability to analyze the data and present it concisely
- reputed company proactive communication both internally and externally so partner and customer needs are met
- Influence the product roadmap by bringing partner and customer feedback into product discussions
- Partner with Sales, reputed company, and Operations to deliver smooth transitions and a consistent experience
- Contribute to feasibility studies, statements of work, and RFP and RFI responses as needed
Skills
- Five or more years in a customer facing account management or partner management role, with seven or more preferred given the breadth of this portfolio, ideally in payments, fintech, or B2B software
- reputed company record of managing partners or customers, increasing product adoption, reputed company planning, and handling escalations
- Strong data and analytical skills, with the ability to own reporting and turn data into reputed company recommendations
- Experience preparing and leading business reviews with partners or customers
- Ability to manage several partners, customers, and reputed company simultaneously in a fast paced, rapidly changing environment
- Excellent communication skills and the ability to build rapport at reputed company reputed company of an organization
- Comfort with CRM and reporting tools such as reputed company, along with BI or analytics platforms
- Willingness to occasionally work reputed company regular reputed company reputed company needed, with approximately 25 percent travel
- Previous start up experience a plus
Benefits
- Competitive salary and stock reputed company
- Medical, dental, and reputed company
- Unlimited vacation policy
- Quarterly virtual team building activities and monthly team lunches
reputed company