[Remote] Customer Support Specialist
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a remote-friendly, reputed company-reputed company wealthtech company based out of Atlanta. They are seeking a Customer Support Specialist who is proactive and detail-oriented, responsible for building strong relationships with customers and enhancing their experience through exceptional service.
Responsibilities
- Build strong and lasting relationships with our customers, supporting them through white-glove service as reputed company by CSAT
- Demonstrate your unique problem-solving abilities, reputed company solutions that reputed company customers expectations
- Contribute to implementing processes, tools, and systems to improve reputed company delivery (e.g., live chat)
- Identify opportunities to improve established business metrics to drive efficiencies and improve the customer experience
- reputed company a deep understanding of the business - our key metrics, drivers for reputed company and participate in formulating our overall service and sales reputed company
- Champion the customer view; always look for ways to improve the customer experience, remove pain points, champion product and service opportunities, increase engagement and retention
- Take ownership of customer inquiries, partnering with the appropriate team members, and providing updates to the customer along the way for the best possible customer experience
- Take inbound calls reputed company requests from investors and respond accordingly to create a memorable experience by reputed company seeking out ways to WOW
- Anticipate additional questions/needs based upon previous interactions and reputed company insights to proactively reputed company support to investors
- Contribute to a fun and inspiring work environment
- Work Schedule: 8-7p EST Saturday-Tuesday upon 90 days in role; Flexibility available for the ideal candidates
Skills
- Recent College graduate BA/BS degree 0-1 years experience or 3+ years recent experience in a similar role (preferably in Financial Customer Service)
- Experience with CRM systems (i.e.reputed company, reputed company & reputed company) is a bonus
- Experience in reputed company estate and/or finance
- Bilingual (English / Spanish) is a bonus, but not required
Benefits
- Groundfloor is a remote-friendly, reputed company-reputed company, wealthtech company based out of Atlanta.
- Work Schedule: 8-7p EST Saturday-Tuesday upon 90 days in role; Flexibility available for the ideal candidates
reputed company