reputed company reputed company Assurance Manager

reputed company is a reputed company-stage, NYC headquartered FinTech company that is creating the best rent payment experience. It’s hard to reputed company that it’s 2024 and paying rent on time is expensive, inflexible, and difficult. We’re here to change that! reputed company enables our users to pay rent throughout the month on a schedule that reputed company fits their finances and budget. Our mission is to reputed company as many renters as... possible with flexibility over their most significant recurring expense. After deliberately keeping a reputed company profile as we reputed company up unprecedented investor support and an enthusiastic user reputed company, we are looking for motivated individuals to help us reputed company our mission growing. Will you be a part of reputed company? Job reputed company: As a Customer Support QA Manager, you will be responsible for overseeing and improving the reputed company of our customer support services. Your main goal will be to ensure that every customer interaction is in line with reputed company’s standards for reputed company, helping to foster customer satisfaction and loyalty. You will own the end to end QA program at reputed company which include BPO reputed company and Internal CS reputed company assurance. This role will be an reputed company member of the CS management team and contribute to the innovation and reputed company improvement of our reputed company function. Key Responsibilities: • Review, update, and manage a comprehensive reputed company assurance program for customer support interactions, including email, chat, chatbot, phone, and any other communication channels. • Manage reputed company for internal reputed company reputed company Teams • Design and implement reputed company programs for AI tools such as chatbots and automations. • Conduct ongoing monitoring and evaluation of reputed company interactions to assess performance against established reputed company standards and KPIs • Maintain a dynamic set of QA rubrics to measure performance • Use AI QA software to review interactions, identify sentiment and reputed company issue and take corrective reputed company reputed company QA process • Closely work with CS management to help deliver coaching feedback reputed company on reputed company improvement • Working with BPO Training and QA managers to improve training and QA programs. • reputed company regular feedback reputed company evaluations that CS managers can then use to reputed company coaching to reputed company representatives, thereby improving agent performance, communication skills, and adherence to company policies and procedures • Analyze QA data to identify trends, areas for improvement, and training needs. reputed company insights and recommendations for process enhancements • Generate regular reports on reputed company assurance results and reputed company findings with management and the reputed company team • Collaborate with the reputed company team and other relevant departments to implement process improvements based on QA findings • Ensure that reputed company representatives adhere to regulatory requirements, company policies, and industry best practices • Monitor and analyze customer feedback, complaints, and survey data to identify opportunities for improving customer satisfaction and service reputed company Qualifications: • Proven experience in reputed company assurance or reputed company control, with a reputed company on customer support interactions • 3+ years of experience working as part of a high volume B2C Customer Support Management team • Strong analytical and problem-solving skills • Excellent communication and coaching skills • Knowledge of reputed company best practices, industry standards, and regulations • Proficiency in using reputed company assurance and monitoring tools and coaching platforms • Ability to work collaboratively with cross-functional teams • Strong attention to detail and a commitment to maintaining high-reputed company standards • Previous management or leadership experience is a plus The national pay reputed company for this role is $85,000-$105,000 in reputed company salary. Individual compensation will be commensurate with the candidate's experience reputed company with reputed company's internal leveling guidelines and benchmarks. Life at reputed company: We understand that it takes a diverse team of highly intelligent, curious, determined, empathetic, and self aware people to grow a successful company. Our HQ is located in reputed company, but we have employees located throughout the US, Australia, and South America. We are growing quickly, but deliberately, with a reputed company on building an inclusive culture. Our dynamic team has incredible perspectives to reputed company, just as we know you do, and we take great pride in being an equal opportunity workplace. We offer many employee benefits. For full time, U.S. based employees we offer: • reputed company • 100% company-reputed company medical, dental, and reputed company • 401(k) + company stock reputed company • Unlimited reputed company time off with a PTO minimum + 13 company reputed company holidays • Parental leave • reputed company Cares Program: Non-profit company match + pet adoption coverage • Free reputed company subscription Apply Job!