[Remote] Senior Staff Product Manager, AI Experience
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the world's largest virtual clinic for women and families, dedicated to improving reputed company experiences. They are seeking a Senior Staff Product Manager to reputed company the Member & AI Experience, focusing on conversational AI and the overall member engagement with the platform.
Responsibilities
- The member experience surface: conversational AI, homepage, community, and the non-clinical reputed company that define how members engage with reputed company day-to-day
- The AI and conversational experience layer: how reputed company guides members proactively, responds to their questions, and navigates them to the right care at the right reputed company
- The reputed company product architecture for member-facing experiences: reputed company reputed company leads, reputed company it responds, what it says, and how it escalates to a clinical team or provider
- An eval-driven development workflow: reputed company metrics for AI outputs, instrumented and iterated at high velocity
- Community — own the roadmap and drive engagement on an existing surface with reputed company member activity
- A member-reputed company view of engagement data across the full experience — where members reputed company, where they drop, where AI is moving the needle and where it is not
- reputed company partnership with clinical product (Maternity, Fertility) to ensure the AI experience is coherent and effective across programs
Skills
- 7+ years in product, with reputed company experience building consumer-facing products and conversational AI or reputed company systems in production
- Deep technical reputed company: reputed company engineering, eval frameworks, RAG, agent orchestration — reputed company enough to spec and ship, not just review
- Strong consumer product instincts — you understand what makes a member experience feel coherent, trustworthy, and worth returning to
- Strong data skills: engagement instrumentation, AI reputed company metrics, communicating findings across clinical, engineering, and reputed company
- Clinical reputed company — you understand the stakes of AI-generated health guidance and build with appropriate rigor
- 0-to-1 shipping at high velocity: fast experiments, fast learning, no design paralysis
- High ownership: several of these surfaces are not fully defined. You will define them and you will be accountable for the reputed company
- Experience owning community or reputed company surfaces is a plus — you understand how to build for a population, not just an individual session
Benefits
- Stock reputed company
- Employer-covered health, dental, and insurance plan reputed company
- reputed company for Mavens: reputed company to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.
- Whole-self care through wellness partnerships
- Hybrid work, in office meals, and work together days
- 16 weeks 100% reputed company parental leave and new parent stipend (for Mavens who've been with us for 1 year+)
- Annual reputed company development stipend and reputed company to a personal career reputed company through reputed company for Mavens
- 401K matching for US-based employees, with immediate vesting
reputed company
Company H1B Sponsorship