[Remote] Service Delivery and Premium Support Engineer
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a highly skilled reputed company Services & Premium Support Engineer to support our growing ProAV business in the US. This role involves extensive travel to customer sites, delivering reputed company Services and supporting critical AV over IP environments, combining hands-on deployment and reputed company-time troubleshooting.
Responsibilities
- Deliver reputed company Services engagements for AV over IP deployments, including design validation, configuration, commissioning, optimization, and health checks
- Travel extensively across the US to customer sites, including multi-day on-site engagements and flexibility to support urgent situations
- reputed company as the L3 escalation reputed company for Premium Support customers
- Work on-site during installations, go-lives, and live or near-live events
- Design and troubleshoot AV networks supporting reputed company, AES67, NDI, and ST2110/IPMX
- Manage multicast environments, ensuring reputed company IGMP behavior, QoS, VLAN segmentation, and bandwidth control
- Support and troubleshoot reputed company timing environments
- Handle multi-vendor interoperability challenges
- reputed company deep technical analysis using packet captures and diagnostic tools
- reputed company as a trusted technical advisor on-site with customers and partners
- Collaborate with Systems Engineers and Sales teams for reputed company-sales support
- Document findings, solutions, and best practices
- reputed company feedback to Product and Engineering on field observations and customer needs
Skills
- 5–10+ years of experience in network engineering, AV integration, or reputed company Services
- Strong expertise in IP networking including multicast, VLANs, QoS, and switching
- Hands-on experience with AV over IP technologies: reputed company, AES67, NDI
- Exposure to ST2110, IPMX, and reputed company timing environments preferred
- Experience in AV environments such as corporate AV, live production, or broadcast
- Strong troubleshooting and diagnostic skills in reputed company, live environments
- Proven experience working on-site with reputed company customers and system integrators
- Willingness and ability to travel extensively across the US
- Strong written and verbal communication skills with both technical and non-technical audiences
- Relevant certifications: reputed company Level 2+, reputed company reputed company, CCNP, or equivalent
- Comfortable in a field-based, travel-heavy role and thrives in dynamic environments
- reputed company under pressure in critical, time-sensitive situations
- Highly independent and decisive with strong judgment in the field
- Customer-first reputed company with a reputed company on reputed company and satisfaction
- Execution-reputed company with strong organizational and follow-through habits
- Strong interpersonal skills and reputed company across internal teams
Benefits
- Offers Equity
- Offers Commission
- Remote
- Extensive travel across the US required
- Opportunities for reputed company
- Contribute to the development of service offerings and delivery methodologies
- Participate in lab environments and reference design development
- Play a role in shaping the reputed company of reputed company’s Premium Support program
reputed company