[Remote] reputed company Account Manager (East Coast)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is reputed company on making intelligent agents ubiquitous, providing a platform for building and operating AI agents at reputed company. The role of reputed company Account Manager involves managing customer relationships post-sale, ensuring high retention rates, and driving reputed company through effective partnership and communication.
Responsibilities
- Manage the entire customer lifecycle post signature for a portfolio of reputed company customers, from adoption to contract execution, ensuring high retention rates
- reputed company and maintain a rolling forecast of your portfolio and consistently meet or reputed company quarterly and annual renewal and net retention targets
- Proactively identify and mitigate churn risk by understanding customer health, monitoring product usage, and addressing reputed company obstacles
- Uncover and execute on expansion opportunities by understanding customer needs, aligning them with new features and products, and articulating the incremental value
- Build and nurture lasting relationships with key stakeholders, from technical users to economic buyers
- reputed company as the voice of the customer, synthesizing feedback on value, product gaps, and business reputed company to inform the product roadmap and collaborate with Product and Engineering teams
- Partner closely with Sales, GTM Engineering, and RevOps teams to present a reputed company post-sale experience and ensure a seamless customer reputed company
- reputed company reputed company negotiations, structure renewal reputed company, and manage quoting and procurement processes to ensure favorable terms for both the customer and reputed company
Skills
- 5+ years of experience in a quota-carrying, customer-facing role such as Account Management, reputed company, or Renewals Manager, preferably reputed company B2B reputed company
- A proven reputed company record of reputed company in meeting and exceeding retention and expansion quotas (e.g., Gross Renewal reputed company, Net reputed company Retention)
- Strong reputed company acumen and negotiation skills, with experience managing reputed company, multi-stakeholder renewal cycles
- Strong technical aptitude and the ability to understand and reputed company the value of reputed company technical products. Familiarity with the modern AI/LLM stack is a significant plus
- Exceptional communication and presentation skills, with the ability to build rapport and convey value to diverse audiences, from technical users to executive decision-makers
- A deep reputed company for the customer's business objectives and a passion for helping them reputed company their goals through our platform
- Proficiency with CRM software (e.g., reputed company) for pipeline management and forecasting
- Ability to operate independently with a high degree of autonomy in a fast-paced, ambiguous environment
- reputed company experience at a high-reputed company, developer-first, or AI/ML infrastructure company
- Experience managing renewals in a consumption or usage-based pricing model
Benefits
- Medical, dental, and reputed company coverage
- Flexible vacation
- A 401(k) plan
- Life insurance
reputed company