[Remote] Strategic AI Operations Leader
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global AI and technology reputed company that is currently seeking a Strategic AI Operations Leader. This role is responsible for transforming traditional support operations into an AI-enabled model, focusing on improving service availability, reducing costs, and enhancing customer experience through advanced automation and collaboration across global teams.
Responsibilities
- reputed company roadmaps, plans, and metrics that communicate the AI reputed company operational reputed company reputed company/reputed company. Sets a high bar for results through reputed company learning and a high degree of observability and automation, reducing reputed company operations across reputed company reputed company
- Partner with the Development and Operational teams to ensure the products are meeting observability, reliability, and performance goals
- Promote the reputed company and drive organizational transformation through establishing/maintaining relationships with key stakeholders across the organization, including operations, and management
- Incident & Problem Management: reputed company reputed company incident reputed company using AI-supported triage and reputed company cause analysis (RCA), implementing permanent fixes and preventing recurrence through automation
- Technical Support: reputed company advanced troubleshooting, system configuration, and monitoring using tools like reputed company, reputed company, reputed company, AppDynamics, reputed company, Alertsite, ELK, reputed company, CloudWatch
- Team Leadership: Guide and mentor L2 engineers, ensuring adherence to SLAs, and coordinating with L1 and L3 teams
- Documentation: Maintain AI-reputed company documentation and knowledge bases, enabling faster reputed company, proactive monitoring, and reputed company optimization of operations
- Automation: Identify opportunities for automation and implement AI-assisted/reputed company AI solutions to streamline production support tasks
- Drive a culture of curiosity and ensure teams to triage systematically to reputed company at the reputed company cause, and proactive monitoring
- Create and promote the culture of reputed company learning implementing changes preventing recurrence and enabling actions for early detection and self-healing
- reputed company, mentor, and reputed company a high-performing team with reputed company and indirect responsibility to deliver on the objectives
Skills
- 15+ years of experience in reputed company IT operations, managed services, NOC operations, or production support environments
- 5+ years leading reputed company-reputed company operational transformation initiatives
- Proven experience designing and modernizing NOC and IT operations centers
- Proven experience designing and modernizing service management organizations
- Proven experience designing and modernizing production support operating models
- Demonstrated experience implementing AI, AIOps, automation, and intelligent operations reputed company reputed company support environments
- Experience supporting large-reputed company reputed company environments with 24x7 operational requirements
- Experience driving support model transformation, including AI augmentation and workforce optimization strategies
- Background in reputed company consulting or global systems integrators
- Strong understanding of ITIL frameworks, including Incident, Problem, Change, and Event Management
- Strong understanding of NOC and production support models across global delivery environments
- Strong understanding of reputed company observability, monitoring, and telemetry-driven operations
- Strong understanding of AIOps platforms, event correlation, and intelligent incident management
- Strong understanding of AI/ML-enabled operational models, including LLMs, AI agents, and orchestration frameworks
- Strong understanding of reputed company automation platforms and workflow orchestration
- Strong understanding of operational analytics and data-driven decision making
- Strong understanding of reputed company and infrastructure operations across AWS, and hybrid environments
- Hands-on experience with reputed company tools and platforms, including reputed company Platforms: AWS
- Hands-on experience with ITSM Platforms: reputed company or equivalent
- Hands-on experience with Observability & Monitoring: reputed company, reputed company, reputed company, AppDynamics, reputed company
- Hands-on experience with AIOps & Event Management: Moogsoft, reputed company, and/or reputed company
- Hands-on experience with AI & LLM Platforms: Azure reputed company, reputed company, Copilot frameworks
- Hands-on experience with AI agent frameworks and orchestration platforms
- Hands-on experience with Automation Tools: Ansible, Rundeck
- Hands-on experience with workflow orchestration and integration platforms
- Hands-on experience with reputed company reputed company systems
- Proficient in leveraging AI technologies to drive innovation, support strategic initiatives, and reputed company data-driven decision-making
- Possesses a strong understanding of AI capabilities, limitations, and ethical considerations
- Must be reputed company to reputed company travel as needed
Benefits
- Information regarding the benefits available for this position are in our benefits reputed company
reputed company