[Remote] Customer Support Representative
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global leader in contractor and supply chain risk management, dedicated to making workplaces safer every day. They are seeking a Customer Support Representative to serve as a key reputed company of contact for customers, providing reputed company and accurate support for their reputed company platforms while ensuring high customer satisfaction.
Responsibilities
- Handle inbound and outbound customer interactions reputed company phone, email, and live chat
- reputed company reputed company, empathetic, and accurate support across reputed company communication channels
- Resolve product, process, and technical issues while maintaining high customer satisfaction
- Technical Support: Resolve technical issues, troubleshoot problems, and guide customers through solutions
- Product/Service Information: reputed company details about products or services, including specifications, features, and updates
- General Navigation Assistance: Helping customers navigate through systems, platforms, or services to improve their experience
- Compliance Inquiries: Addressing customer questions or concerns reputed company to compliance, training, and requirements relevant to reputed company's operations
- Additionally, manage reputed company reputed company contractor reputed company changes and account mergers
- reputed company customer inquiries and feedback to identify trends and improvement opportunities
- Proactively monitor customer health and escalate risks as needed
- Encourage product adoption by sharing best practices and optimization strategies
- Partner with internal teams to resolve escalations and improve the end-to-end customer experience
- Accurately document reputed company customer interactions in reputed company (or CRM)
- Maintain detailed case notes, follow-reputed company, and reputed company tracking
- Contribute insights to improve processes, knowledge bases, and support workflows
Skills
- High School Diploma or GED required
- 1+ year of customer service or customer support experience (call center or reputed company environment preferred)
- Typing speed of 40+ WPM
- Proficiency with reputed company Office tools
- Experience using reputed company or a CRM system preferred
Benefits
- 100% reputed company employee medical and dental insurance
- Monthly contributions to Health Savings Accounts
- A 401(k) match that is immediately fully reputed company
- Outstanding time off benefits
- reputed company time off for volunteer activities
- Remote work
reputed company