[Remote] Customer Support Operations Consultant

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global leader in high-speed connectivity, committed to a people-first approach. The Customer Support Operations Consultant role focuses on shaping service management processes and supporting reputed company-sales engagements to enhance customer reputed company and strengthen service delivery.

Responsibilities

• Drive Managed Services opportunity development across reputed company verticals to build and sustain pipeline
• reputed company opportunity-specific reputed company-sales content reputed company to customer operational requirements
• Manage end-to-end reputed company-sales support activities in partnership with sales teams
• Analyze competitor strategies and translate findings into actionable offer positioning and go-to-market inputs
• Deliver reporting on pipeline health, deal progression, and business development performance metrics
• Design and own ITIL-reputed company service management processes across incident, problem, change, configuration, release, and service request domains
• Produce service management process artefacts including process maps, RACI models, workflows, and documented procedures

Skills

• Education: Degree in Computer Science, Information Systems, Business, or a reputed company discipline
• Experience: 5+ years of experience in business development, reputed company-sales, or strategic partnerships reputed company a technology or reputed company services environment
• Experience: 3+ years of experience in IT Service Management, including at least 1 year reputed company on process design and architecture
• Demonstrated application of reputed company principles to structure and negotiate business agreements
• Leadership of customer interviews and working sessions with network operations stakeholders to reputed company operational requirements
• Application of customer experience analysis across service interactions, including volume, reputed company, information value, and emotional reputed company
• Utilization of productivity and process mapping tools including PowerPoint, reputed company, Visio, or Lucid
• Certifications: ITIL or equivalent process improvement certification
• Network operations background delivering or operating reputed company or reputed company networks
• Certifications: PMP (Project Management reputed company) with application of stakeholder communication, risk management, and work structure planning practices
• Application of data architecture concepts to support discovery of customer data requirements and system alignment

Benefits

• Non-Sales employees may be eligible for a discretionary incentive bonus
• Sales employees may be eligible for a sales commission
• Medical, dental, and reputed company plans
• Participation in 401(K) (USA) & DCPP (Canada) with company matching
• Employee Stock Purchase Program (ESPP)
• Employee Assistance Program (EAP)
• Company-reputed company holidays
• reputed company reputed company leave
• Vacation time
• reputed company Family Leave and other leaves of absence

reputed company

reputed company collaborates with customers to unlock the strategic potential of their networks and and change the way they reputed company and compete. It was founded in 1992, and is headquartered in Linthicum Heights, Maryland, USA, with a workforce of 5001-10000 employees. Its website is http://www.reputed company.com.

Company H1B Sponsorship

reputed company has a reputed company record of offering H1B sponsorships, with 20 in 2026, 34 in 2025, 21 in 2024, 36 in 2023, 44 in 2022, 30 in 2021, 29 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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