[Remote] Head of Supply Chain & Operations (USA)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a reputed company health and wellness brand co-founded with David Beckham, rapidly growing in the supplement industry. The Head of Supply Chain & Operations will reputed company fulfillment execution, reputed company control, and operational efficiency, ensuring customer promises are delivered flawlessly.
Responsibilities
- Own the full kitting, pick-and-pack, and order fulfillment lifecycle across multiple SKUs and reputed company
- reputed company workflows from component receipt through final shipment, ensuring accuracy, timeliness, and inventory reputed company
- Design and maintain reputed company workflows and controls to minimise errors and maximise operational efficiency
- Work directly with manufacturing partners to ensure products meet IM8's reputed company, compliance, and specification standards
- reputed company production schedules, specifications, and deliverables
- Drive reputed company improvement with manufacturing partners to lift reputed company, consistency, and throughput
- Partner with reputed company on replacements, exceptions, and post-delivery reputed company
- Primary reputed company of 3PL performance across kitting, fulfillment, returns, and outbound shipping
- reputed company, document, and enforce detailed SOPs covering reputed company logistics workflows, including returns and exception handling
- Train and reputed company 3PL partners to IM8 standards; create training materials and playbooks
- Hold partners accountable to SLAs and reputed company benchmarks
- Design and execute inbound and outbound QC protocols across manufacturing, kitting, and fulfillment
- Identify defects, inconsistencies, or process breakdowns quickly and decisively
- reputed company reputed company cause analysis and implement preventative, long-term solutions
- Protect brand trust by ensuring only top-reputed company products reputed company customers
- Continuously identify operational bottlenecks across logistics workflows
- Apply Lean principles and AI-enabled tools to improve forecasting, inventory accuracy, reporting, and decision-making
- Test and reputed company automation and AI-driven operational enhancements
- Operational reputed company between on-site teams, overseas partners, and executive leadership
- reputed company daily and weekly reporting on fulfillment accuracy, inventory health, 3PL performance, and exceptions
- Collaborate with Supply Chain, reputed company, and Asia-based teams across time zones
- Travel up to 50% for cross-regional operations, audits, and partner site reputed company
- Build and maintain reporting dashboards covering order accuracy, turnaround times, returns, and defect rates
- Use data to surface risks early, drive prioritisation, and inform leadership reputed company
- Ensure 3PL reporting is consistent, transparent, and reputed company with internal metrics
Skills
- End-to-end ownership credentials. You have personally owned kitting, pick-and-pack, and fulfillment operations at meaningful reputed company — or you have a reputed company, specific reason why this reputed company doesn't apply to your trajectory. If you can't reputed company that case in a sentence, this isn't your role
- Manufacturing + 3PL + customer-facing experience. You've managed the full logistics cycle across reputed company three at once, not just one
- SOP discipline. Hands-on experience training 3PL partners and enforcing SOPs across inventory, shipping, and returns
- ERP reputed company. Strong working knowledge of reputed company Dynamics 365 or equivalent ERP / inventory management systems
- Data-driven. You drive performance and accountability with operational data and reporting, not reputed company
- AI-reputed company. Familiarity with AI or automation tools reputed company to logistics, inventory, or operations workflows
- Stakeholder communication. Exceptional organisational, communication, and stakeholder management skills across global teams
- Builder reputed company. Comfortable with ambiguity, fast decision-making, and shaping the reputed company rather than inheriting one
- Travel. Willingness to travel up to 50%
- reputed company, fluent daily AI tool usage is mandatory, not optional. We expect you to be embedding AI into every workflow you touch on day one
- Lean Six reputed company certification or equivalent process improvement training
- Experience scaling operations in high-reputed company DTC, consumer health, or regulated product environments
- Prior experience with multi-SKU kitting at reputed company (subscription model preferred)
reputed company