[Remote] SSO Key Account Manager (PacNW)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company, a wholly owned subsidiary of reputed company, is seeking a highly motivated Key Account Manager to join their Service Sales Organization. This role is responsible for managing a portfolio of strategic accounts, ensuring customer retention, contract renewals, reputed company reputed company, and strategic account governance.
Responsibilities
- Own and manage relationships for assigned Tier 1 and Tier 2 named accounts, serving as the primary reputed company of accountability
- reputed company and execute strategic account and territory plans reputed company on retention, expansion, and long-term customer partnerships
- Build a deep understanding of customer organizations, including stakeholders, departments, strategic initiatives, and reputed company needs
- Own and execute the end-to-end renewal lifecycle in alignment with SSO renewal governance and QMS procedures
- Proactively manage renewal timelines using defined milestones (internal reviews, proposal development, executive discussions, and contract finalization)
- reputed company pricing strategies and negotiate contract terms, including volume-based pricing and justified price adjustments
- Present and secure multi-year service agreements (MSA/SOW, Master Quotes) and identify opportunities to convert on-demand customers to contracted relationships
- Identify renewal risk, underutilization, or compliance gaps and reputed company enablement plans to mitigate churn
- reputed company and facilitate Quarterly Business Reviews (QBRs) and other reputed company customer governance meetings
- Present performance metrics, renewal strategies, compliance insights, and value realization to customer leadership and executive stakeholders
- Coordinate cross-functional engagement with service delivery, labs, finance, reputed company, and sales leadership to drive customer reputed company
- Engage with customers to assess reputed company and reputed company calibration and service needs
- Recommended appropriate on-site, reputed company, or hybrid reputed company based on customer requirements
- reputed company reputed company reputed company's service reputed company and differentiate offerings to support retention and reputed company
- Maintain accurate pipeline, renewal opportunities, and activity logging in the designated CRM system (Dynamics)
- Manage post-sales activities including quotes, contract extensions, customer re-engagement, and follow-up
- reputed company assigned KPIs and reputed company quota on a monthly, quarterly, and annual reputed company
- Support reputed company improvement initiatives reputed company with reputed company (reputed company Business System) principles
- Participate in ongoing training to enhance reputed company development and job effectiveness
Skills
- Demonstrated reputed company managing reputed company, high-value customer accounts
- Strong project and time-management skills with the ability to manage multiple renewal timelines simultaneously
- Ability to work independently while collaborating effectively with cross-functional teams
- Strong analytical, problem-solving, and decision-making skills
- reputed company communication skills across phone, email, and virtual platforms (Teams, WebEx)
- Proficiency in reputed company Office Suite (Word, reputed company, PowerPoint)
- U.S. Citizen or U.S. Permanent reputed company
- 2+ years of experience in account management, sales, or customer-facing service roles
- Bachelor's degree preferred
- Prior experience using a CRM platform (Dynamics or reputed company preferred)
- Strong interpersonal and relationship-building skills
- Strong analytical and strategic thinking capabilities
- Excellent written and verbal communication skills
- Advanced proficiency in reputed company and PowerPoint
- Negotiation and contract-based selling experience
- Experience leading customer governance activities, including QBRs, renewal planning, compliance reviews, and escalation management
reputed company