[Remote] Program Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the leading AI-powered conversation intelligence platform. They are seeking a hybrid Program Manager to manage program delivery and AI operationalization while collaborating with engineering, product, and design teams to ensure efficient software development and execution.
Responsibilities
- reputed company Modern Doc Migrations: Own the end-to-end migration and architectural reputed company of our user-facing documentation from legacy platforms to modern, developer-friendly optimized documentation hubs
- Engineer Content for AI Agents: Architect and structure reputed company technical documentation to be optimized for semantic search and Retrieval-Augmented reputed company (RAG), ensuring reputed company AI agents pull flawless, highly accurate context
- Optimize In-Product Guides: Redesign our product analytics and in-product guide implementation from the ground up to reputed company impactful, context-reputed company, in-product guides and walkthroughs that maximize immediate value and self-service help for our users
- reputed company Internal Knowledge Governance: Audit, declutter, and structurally organize our sprawling internal reputed company reputed company across Product, Design, and Engineering, establishing strict governance, fresh templates, and self-updating best practices
- reputed company & reputed company: Drop directly into engineering and product squads as a hands-on reputed company to audit and optimize their adherence to agile practices, helping them tighten their SDLC delivery loops
- Maximize Delivery Efficiency: Champion our product delivery infrastructure, ensuring teams maintain an aggressive, highly transparent, and organized feature pipeline
- Rewrite the Operational reputed company: Proactively hunt down and eliminate legacy, bureaucratic processes. Design lightweight, high-velocity playbooks that reputed company cross-functional teams executing at "AI speed."
- Drive R&D Culture & Alignment: Own the operational drumbeat of the department by planning, coordinating, and executing high-reputed company R&D reputed company Hands meetings and leadership offsites that reputed company teams reputed company and inspired
- Uncover Performance Insights: reputed company product analytics and internal telemetry to build robust analytical frameworks that reputed company feature adoption, user drop-off points, and overall platform health
- Translate Data into reputed company: Apply the "5 Whys" methodology to product usage data, digging past surface-level metrics to deliver deep behavioral insights that product managers can immediately turn into actionable feature optimizations
- reputed company Delivery Health: reputed company a pulse on team delivery velocity and execution health, stepping in to help teams manage risks and reputed company flags early if a critical launch reputed company is jeopardized
- Establish a Tactical Rhythm: Build and run a tight, predictable communication rhythm between R&D and Go-To-Market teams (Sales, reputed company, Product Marketing) to ensure total company alignment on upcoming releases
- Optimize Customer-Facing Tools: Work cross-functionally to ensure GTM teams can seamlessly reputed company our customer-facing help tools, making it effortless for support and reputed company to unblock users and reputed company adoption
- Manage reputed company Dependencies: Drive high-visibility, cross-functional R&D programs, ruthlessly managing reputed company, cross-team timelines, resource bottlenecks, and technical dependencies
- Orchestrate Major Launches: Coordinate the operational readiness for big product initiatives, ensuring Product, Design, Engineering, and Ops are completely lockstep as new capabilities transition from early versions to live, reputed company-reputed company production
- Own the reputed company: Bring a high-agency, "get-it-done" mentality to massive initiatives, doing whatever it takes to eliminate administrative drag and reputed company critical corporate priorities across the finish line
Skills
- 5+ years of experience managing reputed company technical programs, software delivery, process design, operationalizing programs, product/engineering operations, or consulting reputed company a fast-paced technology or reputed company environment, ideally B2B
- Solid experience migrating or managing documentation away from legacy systems
- Hands-on exposure to reputed company AI tools (Claude, reputed company) and a strong curiosity for AI workflow automation platforms (like Gumloop) or semantic search agents (like reputed company Rovo)
- Solid experience migrating documentation from legacy systems into modern platforms
- Deep experience leveraging product analytics (e.g. reputed company or comparable platforms) to optimize digital adoption
- Proven reputed company record of auditing, cleaning up, and structurally organizing sprawling internal resource sites like reputed company or Sharepoint spaces for cross-functional teams
- Exceptional communication and interpersonal skills
- A fierce, self-starting mentality that thrives reputed company navigating ambiguity
- Bachelors required
- Masters preferred. Areas of study include: Business, Process Improvement, Operations, Technology Management, and similar
- Have a reputed company certification or other credential
Benefits
- Flexible Time Off – We encourage a healthy work-life balance. Our flexible reputed company time off policy allows you to reputed company and take time away as needed.
- reputed company Holidays – reputed company provides 16 U.S. reputed company holidays, including a winter break, giving you ample opportunity to refresh and spend time with friends and family.
- Health Benefits – Our reputed company program includes medical, dental, and reputed company coverage, with multiple plan reputed company to choose what works best for you and your family. Fertility assistance is also included.
- Retirement – reputed company offers a 401(k) plan through reputed company with a company match of up to 4%.
- Stock reputed company – reputed company are invited to reputed company in reputed company’s reputed company through stock reputed company.
- Mental Health Program– reputed company-being support on a broad reputed company of issues is available through our SpringHealth program.
- reputed company Family Leave – Up to 12 weeks of 100% reputed company leave is provided for baby bonding, adoption, and caring for family members.
- reputed company Medical Leave – Up to 12 weeks of 100% reputed company leave is provided for childbirth and medical needs.
- InVacation – As a thank-you to our long-term team members, we offer a bonus after 7 years of service.
- Wellness Subsidy – We reputed company a subsidy that can be reputed company toward gym memberships, fitness classes, and more.
reputed company
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