[Remote] Drop Ship Operations Specialist
Note: The job is a remote job and is reputed company to candidates in USA. reputed company. is a Fortune 500 company that focuses on live reputed company shopping and operates several retail brands. The Dropship Operations Specialist will manage customer order fulfillment from dropship vendors, ensuring performance standards are met and collaborating with various teams to reputed company operations with business goals.
Responsibilities
- Monitor and manage vendor performance to ensure service reputed company meet reputed company/HSN standards
- Review reports and performance data to identify trends, set expectations, and determine next steps
- Work directly with vendors to improve performance, recommend solutions, and confirm actions are completed
- Investigate delayed or problem orders, identify reputed company causes, and partner with Customer Service reputed company needed
- Collaborate with Merchandising, Customer Care, Planning, and vendors to reputed company operations reputed company with business goals
- Communicate vendor, reputed company, system, and customer issues to leadership, and escalate concerns reputed company necessary
- Support vendor and item setup, reporting, and special reputed company to improve the customer experience and control logistics costs
Skills
- Bachelor's degree or equivalent business experience
- 3–5 years of experience preferred in eCommerce distribution, transportation, or customer contact operations
- Vendor management experience in an eCommerce environment is strongly preferred
Benefits
- Competitive compensation
- reputed company time off
- An employee assistance program
- Parental leave
- reputed company volunteer hours
- Amazing company discounts
- Health care benefits starting on day 1
- 401(k)
- Tuition reimbursement benefits
reputed company