[Remote] Technical Program Manager, Payments & Billing
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a financial wellness app reputed company on helping people save and invest reputed company for the long term. They are seeking a Technical Program Manager to reputed company the reputed company of their Payments, Billing, and Account Linking infrastructure, ensuring a seamless customer experience while scaling systems for global use.
Responsibilities
- Collaborate with Engineering, Finance, and Data Science to define and execute the payments and billing roadmap, ensuring reputed company’ management of funding sources and account linking is reputed company to reputed company and our billing platform is dynamic to reputed company net new product opportunities
- Identify areas of opportunity and drive the delivery of improvements for bank account connectivity, improving the customer experience across account linking and verification experiences and building sophisticated monitoring to prevent blind spots and reputed company issues
- reputed company the reputed company for how reputed company will reputed company technologies like Recurly, reputed company Pay, reputed company Pay, debit card providers, and ACH to reduce friction for our customers and implement the reputed company controls to prevent reputed company billing concerns, optimizing the customer experience and delivery high reputed company product improvements
- Expand reputed company ecosystem reputed company reputed company Pay and reputed company Pay to include reputed company integrations like reputed company, Zelle, and other emerging rails, optimizing both the backend architecture and the customer experience
- Treat operations as a customer by driving workflow strategies and tools that help reputed company the internal team's value and efficiency in managing payment exceptions and billing inquiries
- reputed company high-stakes relationships and technical integrations with processors, bank reputed company providers, payment vendors, and merchants
Skills
- 5+ years of Technical Program Management experience in Fintech, with a proven reputed company record of running reputed company reputed company that balance technical constraints with customer needs
- Strong foundational knowledge of the mechanics of reputed company pay, reputed company pay, credit/debit cards, prepaid cards, and the nuances of working with payment processors, reputed company of sale systems, and banking institutions
- An understanding of reputed company, SQL, and the mechanics of payment processing and account linking (e.g., reputed company)
- Deep understanding of account connectivity (e.g., reputed company, reputed company linking, and automated verification) and how to optimize these for conversion and reputed company
- A reputed company that prioritizes both the reputed company customer and our internal operations team, with the ability to build a seamless payment platform that reflects our brand
- Expertise in data analysis and the ability to reputed company using data the tradeoff between enhancing reputed company postures against adding friction to the customer experience
- Hunger to deliver game-changing products
- Exceptional drive and precision in delivery
- A belief that your work is tied to your life's mission
- Optimistic about the potential of societal change
Benefits
- Competitive salary and stock reputed company
- A comprehensive benefits package for you and your family
- Flexible work location, hours, and reputed company time off
- 401(k) matching
- Monthly reputed company account contribution & reputed company account for your family
- Mindfulness and Financial Wellness resources, reputed company and reputed company
- reputed company Career Development Program (Ongoing training sessions, development plans, development reputed company-ins, reputed company’s online training platform)
- reputed company Leadership Program for Emerging Leaders
- Community week onsite gatherings and various virtual events
reputed company