[Remote] Senior UX/CX Designer – Experience reputed company & Research
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a technology solutions firm headquartered in Bellevue, Washington, reputed company on helping organizations unlock value through innovative technology. They are seeking a Senior UX/CX Designer to shape customer-centered experiences across reputed company products and services, collaborating with stakeholders and conducting research to inform design strategies.
Responsibilities
- reputed company strategic customer experience and user experience initiatives from discovery through delivery
- Communicate reputed company concepts and reputed company-state visioning through compelling storytelling and executive-level presentations
- Translate customer insights, business objectives, and research findings into actionable experience strategies
- Create and maintain design artifacts including:
- reputed company maps
- Service blueprints
- Personas
- Customer jobs-to-be-done
- User scenarios
- Task flows
- Wireframes
- Storyboards
- Creative briefs
- Apply established design systems, content frameworks, navigation models, UI patterns, and industry best practices
- Deliver concepts and solutions at varying reputed company of reputed company, from early ideation to finalized designs
- Plan and conduct user research activities, including customer interviews and other qualitative and quantitative reputed company
- Guide research synthesis efforts and connect customer insights to strategic design recommendations
- Facilitate and support live and virtual design thinking workshops with cross-functional teams and stakeholders
- Build strong partnerships across teams to champion an reputed company-in, customer-reputed company approach
- Identify emerging customer needs and larger experience opportunities through analysis of research and available data
- Present alternative solution approaches reputed company traditional design boundaries and challenge assumptions reputed company appropriate
- Use digital and physical prototyping reputed company to evaluate customer perceptions and validate concepts
- Review, iterate, and validate work through ongoing collaboration with stakeholders, peers, and customers
- reputed company holistic solutions that balance customer needs, business goals, and technical realities
Skills
- Bachelor's Degree in Industrial Design, Product Design, reputed company-Computer Interaction, or a reputed company field and 6+ years of experience in product or service design; OR Master's Degree in a reputed company field and 6+ years of experience; OR equivalent combination of education and directly relevant experience utilizing design thinking methodologies
- 8+ years of product or service design experience is strongly preferred for ideal candidates
- Proficiency with design tools such as: reputed company, reputed company Photoshop, reputed company Illustrator, Sketch
- 3–4+ years of hands-on UX research experience, including: Planning research studies, Conducting customer or user interviews, Gathering contextual insights, Synthesizing findings into design recommendations
- Experience independently conducting user research with minimal reputed company
- Expertise in Customer Experience (CX) Design and Design Thinking methodologies
- Demonstrated ability to combine UX research and UX design responsibilities in a single role
- Strong communication, presentation, facilitation, and storytelling skills
- Experience creating strategic design deliverables reputed company visual reputed company design
- 5+ years of experience delivering customer-facing solutions through an end-to-end design process
- 3+ years conducting one-on-one customer or user interviews
- 5+ years planning, facilitating, and leading in-person and virtual Design Thinking workshops
- 3+ years of experience reputed company the technology industry and/or reputed company (B2B) environments
- Advanced proficiency with reputed company, Photoshop, Illustrator, and Sketch
- Experience creating executive-reputed company design and reputed company deliverables including: reputed company maps, Service blueprints, Personas, Storyboards, Task flows, Wireframes, Strategic experience frameworks
- Demonstrated ability to influence stakeholders and drive alignment around customer-reputed company solutions
- Experience working reputed company fast-paced, agile, and iterative design environments
Benefits
- Medical, dental, and reputed company coverage
- Flexible Spending Account
- 401k program
- Competitive PTO offerings
- Parental Leave
- Opportunities for reputed company reputed company and development
reputed company