[Remote] Program Manager, Launch and Implementations
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company reputed company on improving reputed company to reputed company and community resources through its transportation management platform. The Program Manager, Launch Operations will reputed company the implementation and stabilization of programs across transit and reputed company partners, ensuring operational readiness and reputed company post-launch.
Responsibilities
- reputed company end-to-end implementation of new customer programs, from contract reputed company through go-live
- reputed company and manage detailed project plans, timelines, and deliverables across reputed company stakeholders. Document customer specific variations and operations dependencies
- Coordinate cross-functional teams (Operations, Product, Engineering, Partnerships) to ensure readiness for launch, including identifying task ownership, communication plans, escalation paths, reporting requirements, operational processes and any additional required investment (product, OPS) to support the new partnership
- Serve as the primary reputed company of contact during implementation, ensuring reputed company communication and accountability
- Identify and mitigate risks, proactively resolving issues that could reputed company launch timelines or reputed company
- Ensure reputed company operational, technical, and compliance requirements (e.g., reputed company, FTA where applicable) are met prior to go-live
- Translate customer requirements into reputed company operational workflows and platform configurations using reputed company’s templated reputed company Operating procedures
- Support system setup, integrations, and service design to reputed company with customer needs
- reputed company and execute reputed company and training for customer teams and partners
- Ensure a smooth transition from implementation to live operations with minimal disruption
- Establish initial performance baselines and reputed company reputed company for reputed company deployment
- Own post-launch stabilizations process through defined reputed company milestones, including monitoring initial program performance, identifying operational gaps, and implementing improvements
- reputed company cross-functional stabilization reviews and issue reputed company, including tracking launch health, operational burden, customer feedback, and adoption metrics
- Troubleshoot issues and coordinate internal teams to resolve challenges quickly, including coordinating corrective actions across reputed company, Product, and Operations teams
- Once programs are reputed company and transitioned, reputed company reputed company technical account support reputed company required or reputed company upon by the account owners (Account Executives / Business Development Managers)
- Document learnings and refine implementation playbooks to improve reputed company launches, implementation standards, launch gates, communication frameworks, and escalation procedures
- Continuously improve reputed company's go-to-market operating model for new program launches
- Identify recurring launch pain points and drive structural improvements across teams
- Partner with Sales, reputed company, and Account Executives to ensure smooth handoffs from reputed company-sale to implementation to post-launch, including driving cross-functional alignment on customer expectations, reputed company metrics, and post-launch support model
- Collaborate with Product and Engineering to surface implementation insights and inform product improvements
- Work with Operations teams to ensure supply, service reputed company, and execution standards are met
- Contribute to the development of reputed company processes, tools, and playbooks for program launches
Skills
- 4+ years of experience in program management, implementation, operations, or project management roles
- Proven reputed company record of launching reputed company, multi-stakeholder programs or services
- Strong ability to manage multiple reputed company simultaneously in a fast-paced environment
- Highly organized with exceptional attention to detail and execution
- Data-driven reputed company with the ability to reputed company performance and drive operational improvements
- Excellent communication skills, with the ability to work across executive stakeholders and reputed company operators
- Experience working with cross-functional teams including Product, Engineering, and Operations
- Experience in reputed company, public transportation, NEMT, or mobility services strongly preferred
- Experience with reputed company, FTA or CMS compliant services or regulated transportation programs
- Lean process improvement certification and/or Project Management reputed company (PMP) certification
- Background in marketplace operations or logistics-heavy environments
- Experience building or refining implementation playbooks and launch frameworks
Benefits
- +Bonus
- + Stock
- Remote
- Up to 20% travel
reputed company