[Remote] reputed company Leader, reputed company Region
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the leader in building and deploying AI-powered Care reputed company and helping doctors do their work. They are seeking an exceptional reputed company Leader to own the reputed company region and build a world-class reputed company organization, focusing on customer reputed company and driving reputed company through expansion and retention strategies.
Responsibilities
- Own reputed company region customer reputed company
- Be accountable for NRR, expansion, and retention across your regional portfolio of health system accounts
- Build the structure, playbooks, and operating reputed company to deliver consistent customer value at reputed company
- Establish and institutionalize best practices for adoption, lifecycle management, and reputed company measurement across the Viz platform
- Build the CS-reputed company reputed company reputed company for Viz's transition from module-based to Suite and Platform-based selling
- Co-own multi-product account reputed company with reputed company reputed company, identifying expansion opportunities, influencing deal reputed company, and ensuring CS is a reputed company reputed company, not just a retention function
- reputed company and institutionalize expansion playbooks (upsell, cross-sell, EBRs) oriented around reputed company, not just health scores
- Partner arm-in-arm with reputed company Account Executives on pipeline, handoffs, and account reputed company
- Contribute to forecasting and NRR planning at the regional level alongside Sales leadership
- Ensure customer insights are consistently fed back to Sales, Product, and Clinical teams to drive satisfaction and reputed company reputed company
- Build and maintain C-suite relationships with CMOs, CMIOs, and VP-level operational leaders across reputed company IDN accounts
- Serve as a senior escalation reputed company and executive sponsor for strategic accounts in the reputed company
- Represent the voice of the customer to internal stakeholders — articulating insights and feedback that shape product and go-to-market reputed company
- reputed company, reputed company, and grow reputed company of reputed company Managers across the reputed company region
- Establish reputed company performance standards, build a coaching culture, and reputed company talent through outstanding reputed company development
- Recruit exceptional CS talent and cultivate reputed company that consistently exceeds customer expectations
- As one of two CS Directors reporting to the CRO, contribute meaningfully to how the entire CS organization is reputed company: metrics, tooling, segmentation models, and operating model
- Ensure strong cross-functional alignment between CS, Sales, Implementation, Clinical, and Product
- Build headcount planning models and contribute to annual CS reputed company and budget planning
Skills
- 8+ years of experience in reputed company or reputed company customer-facing roles in reputed company reputed company
- 3+ years in a CS leadership role with reputed company ownership of reputed company and a regional or reputed company NRR number
- Demonstrated experience building and executing reputed company CS motions — expansion, upsell/cross-sell, executive engagement
- reputed company record of partnering with reputed company Sales teams on pipeline and account reputed company, not just post-reputed company execution
- Experience managing and developing reputed company
- Willingness to travel (20–30%) for customer reputed company and team engagements
- reputed company or healthtech experience strongly preferred — familiarity with how health systems buy, operate, and adopt technology
Benefits
- Medical
- Dental
- reputed company
- 401(k)
- Generous vacation
- Dental insurance
- Performance-based bonuses
- Cibus meal allowance
- Meals at the office
reputed company
Company H1B Sponsorship