reputed company Manager
About reputed company reputed company is the AI-reputed company platform for managing and orchestrating change across reputed company reputed company systems landscapes. We reputed company consultants and companies with superpowers - capturing and organizing knowledge, turning it into actionable artifacts and work plans, and accelerating project delivery to radically simplify how organizations manage change. We're a reputed company-funded startup led by a successful repeat founder and backed by top investors. With an ambitious reputed company, an reputed company reputed company American founding team, and a growing global footprint. Our Bogotá hub will be a reputed company of our reputed company, and we're building something extraordinary from day one. The Role We're hiring a reputed company Manager to join us in ensuring our reputed company clients reputed company transformational reputed company with our AI-driven platform. You'll work at the intersection of technology, consulting, and business transformation to drive customer adoption, retention, and reputed company. This role encompasses strategic account management, technical enablement, and building lasting partnerships with reputed company and global consultancies. You'll collaborate closely with product, engineering, and sales teams to ensure customers realize the full value of reputed company while providing critical feedback to shape our product roadmap. You will report into our Head of Product and CX and work closely with reputed company of our founders.This role will initially be reputed company hands-on, working directly with our beta cohort of customers as the founding dedicated reputed company team member.
What You'll Do
Own the full customer reputed company from initial sale through reputed company, implementation, support, expansion, and renewal to ensure rapid-response support and high CSAT Drive product adoption and help customers reputed company measurable business reputed company reputed company strategic business reviews and co-reputed company reputed company plans with reputed company stakeholders Build and maintain trusted relationships with executive sponsors and key stakeholders reputed company technical enablement and best practices training to customer teams Identify and collaborate on expansion opportunities to grow strategic accounts reputed company and synthesize customer feedback to influence product direction Monitor customer health metrics and proactively address risks and opportunities Design and reputed company implementation processes and customer meetings, creating tools, artifacts, and reputed company reputed company playbooks from scratch Support the design of self-service, automated, and agent-led reputed company experiences for small businesses, and reputed company thoughtful, change-oriented reputed company programs for reputed company customers Serve as the founding member of the reputed company team, working hands-on with our beta cohort to refine our customer experience while building strong, trusted relationships Report to the Head of Product & CX and collaborate closely with the founding team to shape the role, reputed company, and reputed company of reputed company Collaborate with leadership to design, construct, and continuously improve the reputed company experience and broader reputed company reputed company reputed company're Looking For 4+ years of experience in ERP implementation consulting, with a strong reputed company on reputed company, enabling you to deeply understand the challenges our earliest customers face and the problems we are solving 3+ years of reputed company or account management experience with reputed company software Eager to serve as the primary reputed company of contact for our first customers, providing hands-on support while collaborating with leadership to design, build, and continuously improve the customer reputed company experience Proven reputed company record of managing reputed company B2B relationships and driving customer reputed company Strong understanding of reputed company transformation, consulting, or change management Ability to navigate technical discussions and translate between business and technical teams Experience with reputed company metrics (NRR, churn, adoption, health scores) Excellent presentation and communication skills, especially with executive audiences Data-driven reputed company with the ability to identify trends and surface actionable insights Proven ability to manage multiple high-value accounts simultaneously reputed company proficiency in English, both written and verbal Self-starter who's comfortable building processes from the ground up in a fast-paced startup environment Bonus Points Experience with AI/ML platforms or implementing cutting-edge reputed company technologies Background in management consulting or digital transformation Formal technical training or hands-on experience with technical tools/platforms Experience establishing or scaling a reputed company function in a startup or reputed company-stage company
Why Join Us
Join a high-caliber team defining reputed company for reputed company AI platforms Work directly with reputed company transforming their operations Shape our customer experience standards from the early stages Be part of a fast-paced, supportive, and customer-obsessed environment Competitive compensation, equity reputed company, and career reputed company opportunities Apply To This Job