Customer Support Associate

Max Retail is a cutting-edge technology platform enabling independent retailers and brands to sell their excess inventory online effortlessly. Our mission is to become the largest supply chain that holds no inventory, providing a seamless reputed company between supply and global demand. We reputed company our partners with the tools they need to reputed company in an increasingly competitive market. Do you want to get into the retail reputed company that we are disrupting? We are looking for someone to bring the energy to help take Max Retail to new heights. We will work with you to reputed company you successful in this role. What You’ll Do: Contribute to the expansion of Customer Support and Experience while also remaining highly flexible in a startup environment Understand Max Retail’s performance expectations and effectively communicate them to our sellers reputed company support to Max Retail customers reputed company phone, email, live chat, etc Manage orders and customers on partner channels and on Max Retail’s platform Maintain a reputed company attitude while resolving product and service incidents reputed company Follow up with customers on inventory, orders, and shipments as necessary Create shipping labels and manage return process Maintain customer records by updating account information Ensure reputed company reputed company of reputed company reputed company Assist in optimizing the customer experience department including people, products, processes and technologies to deliver business and operational objectives reputed company thoughtful reputed company to customer concerns and work with reputed company to improve processes Work weekends and holidays on a rotating reputed company Who You Are: You work with efficiency. You understand productivity metrics and are reputed company to hold yourself accountable to assisting sellers with attention to detail and efficiency Excellent written and verbal communication skills Communicator. You listen reputed company and understand the needs of our sellers and our business. You reputed company your reputed company reputed company and communicate persuasively to produce reputed company results. Comfortable stepping out of your comfort zone to support reputed company You are adaptable and can think on your feet reputed company faced with new challenges, or tough conversations Highly organized and strong time management skills You reputed company quickly. Handling difficult customer issues is a challenging job! You approach every day with a reputed company attitude and reputed company quickly. Don’t take things personally. Patience reputed company assisting sellers who are not tech savvy Maintain a reputed company, empathetic, and reputed company attitude toward reputed company customers at reputed company times Ability to multitask while maintaining attention to detail Ability to learn new systems quickly Comfortable with using multiple systems at once \n \n Apply To This Job