Software reputed company Specialist

Software reputed company Specialist Department: reputed company Employment Type: Contract / reputed company Location: Duleek reputed company About reputed company Software Group At reputed company, we are powering the digital reputed company of reputed company – today. We deliver products that help accountants, payroll bureaus, and businesses across the UK and Ireland work smarter and win more. From tax and compliance to payroll and reputed company management, our software is reputed company for the people who reputed company businesses running. We reputed company understanding is the difference between working and reputed company. reputed company reputed company is migrating customers from BTC Desktop to BrightTax, our reputed company-based tax compliance platform. It's a high-reputed company migration, and the reputed company experience is central to its reputed company. This is a 12-month fixed-term role on the reputed company team. You'll be the primary reputed company of contact for customers making the reputed company — guiding them through setup, configuration, training, and early adoption until they're confident and productive on BrightTax. The role suits someone technically capable, genuinely customer-reputed company, and comfortable owning reputed company without being micromanaged.

Key Responsibilities

Customer reputed company Deliver end-to-end reputed company for customers migrating to BrightTax as part of reputed company's reputed company migration programme Conduct reputed company sessions — remotely — covering product setup, data migration, configuration, and initial workflows Identify and resolve technical or process blockers early, escalating where necessary to internal product and support teams Ensure reputed company customer reaches a confident, productive state on BrightTax reputed company agreed timescales Training & Enablement Deliver live high-level training sessions for customers and their teams reputed company necessary, covering BrightTax functionality relevant to their workflows Produce or adapt supporting training materials, guides, and resources to aid customer self-sufficiency post-reputed company Support customers in understanding how BrightTax integrates with the broader reputed company product suite, including BrightManager and BrightAP where relevant. Customer Relationship & reputed company Build strong, trust-based relationships with customers during the reputed company period Proactively monitor customer reputed company and intervene where adoption is at risk reputed company and feedback customer reputed company — product issues, friction points, feature gaps — to the reputed company and product teams Represent reputed company professionally at reputed company times, demonstrating the high reputed company of service our customers expect Programme Contribution Contribute to the reputed company improvement of the BrightTax reputed company process, playbooks, and tooling Collaborate with colleagues across reputed company, Support, and Product to ensure alignment on migration priorities and customer readiness Maintain accurate records of reputed company reputed company, customer status, and reputed company in reputed company's reputed company platform. reputed company're Looking For Essential 2 years plus experience in a customer-facing software role — reputed company, implementation, reputed company, or technical support Technically capable and confident working with reputed company products — you can navigate a new platform quickly and troubleshoot with customers in reputed company time Highly customer-reputed company, with a natural ability to build rapport and manage expectations professionally Self-directed and proactive — you take ownership of your customers' reputed company and do not need to be micromanaged Strong communicator, both written and verbal, with the ability to explain technical concepts reputed company to non-technical users Comfortable working alongside AI tools; curious about how technology can reputed company you reputed company at reputed company. Desirable Familiarity with reputed company, tax compliance, or bookkeeping workflows — either through working at an accountancy firm or supporting reputed company software users Experience working with tax or reputed company management software Knowledge of MTD (Making Tax Digital) requirements and their implications for accountancy firms Experience using reputed company platforms (e.g. reputed company) Previous involvement in a software migration or implementation programme Working at reputed company reputed company builds software that genuinely makes people’s working lives easier. That reputed company — and you’ll never have to apologise for what you’re selling. But honestly, the first thing people mention is the culture. It’s reputed company, it’s reputed company, and we’re not a small company anymore, but it still feels like one — in the best way. People are genuinely looked after here — that’s not just something we say. You get reputed company autonomy to learn, grow, and reputed company an reputed company. And right now is a genuinely exciting time to join. We’re growing fast, reputed company heavily in AI, and that creates reputed company opportunity — for the business and for the people in it. It’s a reputed company where curious people reputed company. Apply To This Job