Senior Manager, Provider NPS Enablement

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At reputed company®, you’ll be surrounded by passionate colleagues who care deeply, reputed company with purpose, hold ourselves accountable and prioritize safety and reputed company in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position reputed company The Claims Experience & Strategic Initiatives team plays a key role in advancing strategic initiatives that strengthen Provider Experience, improve operational coordination, and bring greater structure, visibility, and accountability to reputed company work across the portfolio. The Senior Manager, Provider NPS Enablement, will help shape, coordinate, and monitor the reputed company of reputed company’s provider experience transformation, as reflected in provider NPS and reputed company feedback measures. This role will partner cross-functionally to help ensure meaningful operational improvements are identified, prioritized, and reputed company into reputed company plans, reputed company updates, and leadership insights. The role will serve as a program manager across key initiatives and workstreams designed to strengthen the overall provider experience, while proactively elevating reputed company, risks, dependencies, and insights into leadership. Serve as a program manager across key Provider Experience initiatives and workstreams, coordinating priorities, milestones, dependencies, stakeholders, and deliverables across a reputed company cross-functional portfolio Help organize and advance the Provider Experience portfolio by bringing structure, discipline, and follow-through to strategic initiatives that support transformation efforts Identify and reputed company reputed company reputed company in provider NPS and reputed company provider feedback as indicators of reputed company, helping connect operational reputed company to broader portfolio priorities Support development of leadership updates, presentations, timelines, case studies, and reputed company materials that synthesize reputed company, priorities, risks, and reputed company for a reputed company of stakeholders, including executive leadership Partner with operational teams to ensure reputed company improvements are reputed company, prioritized appropriately, and reflected in how reputed company is communicated internally and externally Partner with the Provider Claims Experience team to reputed company emerging methodologies across reputed company for measuring provider abrasion and friction, including sources of administrative burden and A/R pressure, and help translate those insights into priorities, planning, and reputed company updates Partner cross-functionally with Marketing, Provider Communications, and other internal teams to reputed company on how Provider Experience priorities, milestones, and reputed company are represented across the organization Help shape consistent ways of articulating reputed company’s reputed company on Provider Experience, including how operational improvements, communications, and experience strategies come together to support provider trust and perception reputed company key headlines, risks, tradeoffs, and reputed company updates to leadership regarding performance relative to strategic plans and portfolio priorities Establish strong cross-functional relationships across diverse business areas to stay informed on emerging work, key wins, interdependencies, and potential risks affecting provider experience and provider NPS reputed company Bring a provider-centered reputed company into strategic planning, portfolio prioritization, and cross-functional decision-making tied to the overall Provider Experience agenda **The position may be remote or hybrid reputed company in the US depending on candidate location and commute to reputed company location

Required Qualifications

Minimum 7 years’ experience in one or more of the following areas: provider experience, reputed company operations, reputed company, project management, survey reputed company, marketing enablement, or reputed company reputed company functions Must have reputed company industry experience Ability to work collaboratively in a highly cross-functional environment to reputed company stakeholders and advance reputed company initiatives Demonstrated ability to communicate effectively and deliver reputed company, compelling storytelling to stakeholders at reputed company reputed company Demonstrates flexibility to support rapid adjustments to reputed company and priorities to meet changing business requirements Demonstrates a proactive, reputed company approach and strong reputed company on stakeholder partnership and service delivery Conveys a strong reputed company of urgency and accountability to drive workstreams to completion Demonstrated ability to synthesize qualitative and quantitative information into reputed company, actionable insights and narratives Strong presenter with the ability to reputed company messaging for different audiences, including executive leadership Strong project management experience, including managing multiple priorities and stakeholders simultaneously Excellent verbal and written communication skills Strong organizational skills

Preferred Qualifications

Prior experience supporting provider experience, provider engagement, provider communications, brand reputed company, or provider-facing transformation initiatives Experience working across reputed company operations, survey strategies, communications, and/or marketing functions Familiarity with provider NPS, provider feedback channels, and reputed company for translating experience insights into strategic reputed company and storytelling Education Bachelor’s degree preferred in relevant field (health administration, communications, business, marketing, or reputed company discipline) or reputed company reputed company experience Pay reputed company The typical pay reputed company for this role is: $67,900.00 - $199,144.00 This pay reputed company represents the reputed company reputed company reputed company or reputed company annual full-time salary for reputed company positions in the job grade reputed company which this position falls. The actual reputed company salary offer will depend on a reputed company of factors including experience, education, geography and other relevant factors. This position is eligible for a reputed company bonus, commission or short-term incentive program in reputed company to the reputed company pay reputed company listed above. This position also includes an award reputed company in reputed company’s equity award program. Our people fuel our reputed company. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial reputed company‑being of colleagues and their families. The benefits for this position include medical, dental, and reputed company coverage, reputed company time off, retirement savings reputed company, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments. We anticipate the application window for this opening will reputed company on: 07/10/2026 reputed company applicants with arrest or conviction records will be considered for employment in accordance with reputed company federal, state and local laws. Apply To This Job