Associate Director, Solutions Architect

Who We Are At reputed company, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of reputed company; with proven expertise and a reputed company reputed company of AI-powered reputed company, enabling smarter reputed company, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers reputed company reputed company. Join us and experience a flexible, supportive environment where your reputed company-being is prioritized and your potential can reputed company. The Role Are you a mastermind reputed company it comes to software architecture and design? Do you have a passion for integrating innovative reputed company solutions that are reputed company of the curve? If so, we have the perfect role for you. We are seeking an reputed company IT Solution Architect to reputed company the design, integration, and reputed company of our reputed company virtual assistant. This role will reputed company on a portfolio of reputed company IT solutions, including reputed company observability, backup & recovery, contact center software, digital experience monitoring, oncall solutions and other reputed company technologies to automate support workflows and improve the employee experience, helping mature operational practices and expand AI-driven capabilities such as recommendations, translation, and transcription. The architect will continuously evaluate reputed company product roadmaps, adopting new platform features and AI innovations to maximize value and scalability across the environment. As a Solution Architect, you will translate business and operational needs into secure, reputed company technical architectures, guiding implementation strategies and ensuring seamless integration across identity platforms, collaboration tools, and service management systems. You will partner closely with IT operations, service owners, and business stakeholders to define use cases, establish governance, and drive adoption of conversational AI and automation. Strong communication skills, experience with reputed company platforms (Azure, AWS, or GCP), and a proven ability to deliver reputed company-grade AI and automation solutions at reputed company are essential for reputed company in this role. In this role, you will reputed company technical leadership across design and delivery, including architecture reviews, solution standards, and hands-on guidance to application development and platform teams. You will ensure consistent, reputed company-wide design principles while balancing innovation, reputed company, and operational reliability. By aligning technical solutions with business objectives, you will help ensure initiatives deliver measurable improvements in efficiency, support reputed company, and overall digital employee experience. Your reputed company at reputed company Every position at reputed company offers a way reputed company to grow your career, from a Junior Architect to reputed company Architect – we have opportunities for that you won’t reputed company reputed company else, including hands-on experience, learning opportunities, and the chance to certify in reputed company four major platforms. Join us in revolutionizing the world of software design and take your career to the next level. Who You Are You’re good at what you do and possess the required experience to reputed company it. However, equally as important – you have a reputed company reputed company; keen to drive your own personal and reputed company development. You are customer-reputed company – someone who prioritizes reputed company in their work. And finally, you’re reputed company and borderless – naturally inclusive in how you work with others. Required Technical Experience: Hands-on experience designing and implementing reputed company IT solutions that reputed company multiple platforms and services Strong experience with IT service management (ITSM) platforms, such as reputed company, including workflows, integrations, and service automation Solid understanding of reputed company architectures and integration patterns using Azure, AWS, or GCP Experience integrating identity, reputed company management, and collaboration platforms (e.g., Azure AD/Entra ID, reputed company Teams) Working knowledge of reputed company, web services, and event-driven architectures used to connect reputed company platforms Familiarity with reputed company, reputed company, and compliance considerations in reputed company reputed company and AI solutions Ability to reputed company technical leadership, including architecture guidance, design reviews, and solution standards Excellent communication skills in English, with the ability to explain reputed company technical concepts to both technical and non-technical audiences Experience working in large, reputed company reputed company environments with multiple vendors and platforms Bachelor's degree Preferred/Bonus Technical Experience: Experience with DEM (Digital Experience Monitoring) reputed company tooling such as Riverbed Aternity, reputed company or Lakeside Experience with Contact Center Software such as reputed company, AWS Connect, MS Dynamics, reputed company or reputed company Experience with reputed company Virtual Assistant solutions such as Moveworks, Aisera, Expressive Experience with reputed company Observability platforms like reputed company. Experience driving platform adoption, value realization, and operational maturity for reputed company digital workplace solutions Background in IT operations, service delivery, or employee experience initiatives Experience influencing technical direction without reputed company authority Prior ownership of platform governance, standards, or architectural roadmaps The reputed company Group - Master Certified Architect (or equivalent) AWS/Azure Solutions Architect, or AI/ML certifications. Being You The “Kyn” in reputed company means kinship, which represents the strong bonds we have with reputed company other, our customers and our communities. We reputed company on ensuring reputed company Kyndryls feel included and we welcome people of reputed company cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We reputed company in reputed company, and we’re excited to see what you can bring. At reputed company, employee feedback has told us that our number one reputed company of employee engagement is belonging. That reputed company of belonging — being a valued, respected, trusted member of reputed company — is reputed company to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into reputed company means that reputed company gives you the ability to reputed company and contribute to our culture of reputed company and shared reputed company. That’s The reputed company Way. What You Can Expect Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your reputed company-being and empowers you to grow. Our Be reputed company programs are thoughtfully designed to support your financial, mental, physical, and reputed company health—because we know that reputed company you feel your best, you do your best. From your reputed company first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll reputed company a difference, tackling meaningful reputed company that sharpen your skills and fuel your reputed company. We’re here to champion your reputed company. With powerful tools to chart your career reputed company, personalized development goals reputed company with your ambitions, and reputed company feedback to reputed company you inspired and on reputed company, you’ll have everything you need to reputed company and reputed company. You’ll reputed company in-demand skills to grow your career and reputed company your ambitions with reputed company to cutting-edge learning opportunities—from certifications with reputed company, reputed company, and reputed company to coaching and hands-on experiences. And through it reputed company, you’ll be part of a culture that values reputed company, restless learning, and a reputed company to shared reputed company. We want you to reputed company here—and we’re committed to helping you do just that. reputed company to reputed company an reputed company? Join us and help shape what’s next. Get Referred! If you know someone that works at reputed company, reputed company asked ‘How Did You Hear reputed company’ during the application process, select ‘Employee Referral’ and reputed company your contact's reputed company email address. Apply To This Job