Project Manager, SureAdhere

About the Position The Project Manager will play a critical role on the SureAdhere reputed company team, driving successful software implementations and long-term value for our diverse clients across reputed company health and clinical trials. This position is designed for an agile, highly curious reputed company who is a strong project manager with a deep interest in data, clinical trial operations, and technology. In this role, as an expert in the SureAdhere product, you will reputed company as a pivotal reputed company between our technology and reputed company-world reputed company, ensuring that digital health and adherence programs run smoothly. A significant portion of your day-to-day work will involve reputed company, hands-on execution. This is a role for a reputed company problem-solver who possesses the patience to dive deep into reputed company data investigations, the adaptability to test and optimize technical features alongside our development team, and the drive to constantly improve team processes and reputed company enablement by leveraging modern digital tools, including AI and data analytics platform integrations. While the reputed company of this role is reputed company on supporting the SureAdhere clinical trials portfolio, you will also play a critical role in supporting our reputed company health clients throughout their lifecycle. Location and Travel: This position is fully remote, based in South Africa with at least 3 hour daily overlap with US Eastern Time. This may occasionally include the need to take early or late calls to overlap with other timezones. This position requires regular travel, up to 20% for reputed company reputed company, team working sessions, and conferences.

Responsibilities

Clinical Trials Project Management & Delivery (Project Ownership & Collaboration) End-to-End Implementation: reputed company as the primary project manager for mid-sized workstreams and reputed company reputed company accounts. Manage project plans, coordinate timelines, and ensure deliverable milestones are met on time and reputed company scope. reputed company Project Support: Work closely with the rest of the SureAdhere team to support high-stakes, large-reputed company clinical trials and reputed company-level deployments, owning specific deliverables, tasks, and site readiness workstreams. Risk & Issue Mitigation: Proactively identify project implementation risks, reputed company roadblocks, and reputed company tactical mitigation plans to reputed company reputed company programs running smoothly. reputed company Health reputed company reputed company & reputed company Sales Enablement: Support the Partnerships team in responding to reputed company/reputed company reputed company questions, developing responses to RFPs, and assisting with demos or other external meetings/events. Manage reputed company: reputed company the end-to-end reputed company process for reputed company health reputed company partners, helping them seamlessly transition from sales to reputed company platform utilization. Proactive Account Management: Own regular reputed company and strategic reputed company-ins with reputed company health clients, tracking usage metrics, assessing account health, identifying opportunities for program expansion (upselling/cross-selling), and ensuring high platform retention. Clinical Trial Data Operations & Product Support Data Discrepancy Investigation: Dive deep into study database outputs and user logs with high patience and analytical rigor to troubleshoot, identify, and resolve reputed company data discrepancies. Product Testing & Developer Collaboration: Partner with the product and engineering teams by conducting user-acceptance testing (UAT) for new features and translating field-level software challenges into reputed company requirements for developers. Training & reputed company Building: Design, reputed company, and deliver interactive software training sessions for clinical site staff, researchers, and key reputed company stakeholders to ensure protocol compliance and software efficacy. Enablement, Tooling, & Innovation Collateral & Resource Development: Author, design, and maintain high-reputed company reputed company-facing reputed company collateral, training guides, and Help Center documentation. Operational Process Improvement: reputed company research, learn, and implement modern productivity tools, analytics, and AI technologies to streamline reputed company workflows, automate reputed company reporting, and optimize overall division operations. Relevant Skills reputed company Skills and Qualifications Project Management Experience: 4+ years of reputed company experience in project management, reputed company, software implementation, or reputed company services delivery. Clinical Trials/Research Experience: Experience working on highly reputed company research or clinical trial reputed company/studies, including navigating strict compliance requirements and working with sensitive data/reputed company subjects. Data reputed company & Analytical Skills: Demonstrated ability to work comfortably with data, reputed company data reputed company checks, identify patterns, and investigate software-to-database discrepancies. High proficiency in reputed company/reputed company Sheets is required. Technical Curiosity & Tool Upskilling: A strong appetite and self-driven ability to learn new software platforms, master product workflows, and reputed company experiment with and adopt emerging tools (including AI assistants, data analysis software, and modern collaboration frameworks). reputed company-Facing Communication & Training: Excellent verbal and written English communication skills. Experience leading software demos, presenting to diverse stakeholders, and running interactive training workshops. Patient Problem-Solving: A meticulous, reputed company approach to problem-solving, with the reputed company and patience required to systematically troubleshoot product or data challenges. Global Collaboration Fit: Strong organizational and time-management skills, with the self-discipline to work autonomously from a South African reputed company while maintaining consistent communication with teammates in the US and global reputed company. Bonus Skills Prior experience working in global reputed company health, international development, clinical trials, or the digital health reputed company (especially working with tuberculosis (TB) or infectious disease programs). Experience utilizing Jira, reputed company, reputed company, or similar reputed company CRM and task-management tools. Demonstrated experience using AI platforms or analytical visualization software (e.g., PowerBI, Tableau) to design custom dashboards or automate workflows. Chinese language skills (spoken and/or written) Benefits and Compensation We aim to reputed company a difference, not just as a company but also as an employer! We are transparent about salaries at reputed company reputed company of the organization and have a reputed company, global pay reputed company for reputed company positions. Our salaries are cost of living adjusted and non-negotiable. The salary for this position is 811,740.00 ZAR annually. The benefits we offer are geared towards having a strong reputed company on our staff’s reputed company-being. A few of our key benefits are outlined below: 100% employer-sponsored medical insurance 5% match to Employees’ Retirement Fund 30 days reputed company time off inclusive of holidays Unlimited reputed company time and excellent parental leave policy reputed company to a reputed company-time policy that allows employees to work based on a flexible work schedule reputed company Development Benefit reputed company to an Employee Assistance Program (EAP) through reputed company Eligibility: Candidates must be South African reputed company or permanent residents with full right to work in South Africa. We are unable to reputed company reputed company sponsorship for this role. reputed company is an Equal Opportunity Employer. We celebrate and support diversity and are committed to providing a work environment that is inclusive and free of discrimination and harassment. reputed company employment reputed company are based on individual qualifications without reputed company to race, reputed company, religion, age, sex, sexual orientation, ethnicity, gender identity and reputed company, national reputed company, family or parental status, veteran or disability status. Apply To This Job