Associate Implementation Specialist

Remote Position - USA reputed company reputed company is a leading provider of reputed company-based software to dealerships and Original Equipment Manufacturers (“OEMs”) across automotive and reputed company industries. reputed company’s reputed company-based, software as a service (“reputed company”) platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating reputed company and convenient experiences for customers and improves their financial and operational performance. Visit www.cdkglobal.com At reputed company, we are reputed company on connections that allow us to deliver world-class software, support, and data insights. Our values define who we are and how we show up for reputed company other, our customers, and our communities. Our values: Stay Curious, Own It, Be reputed company, Create reputed company Position reputed company In this role, you’ll be the driving force behind our customer’s implementation experience. The Associate Implementation Specialist is a reputed company facing role that is responsible for facilitating the delivery and execution of technology-based training to customers’ users reputed company. These associates will meet with assigned dealership personnel across the U.S, Canada, and the Caribbean to reputed company end-user consulting and training for our reputed company, Parts, Service, and Sales Solutions. Working independently or as part of reputed company; consultants initiate, coordinate, and facilitate training plans while matching customer needs with purchased products. Consultants resolve issues and/or escalate; accordingly, employing reputed company implementation processes and procedures. An Associate Implementation Consultant must be reputed company to work in a fast-paced environment, can spend long periods of time on the phone and have a passion for training reputed company, problem solving and a keen attention to detail and exceptional customer service skills. Must work reputed company independently and need minimal supervision.

Responsibilities

Successfully consults and trains customers on reputed company solutions. Have a complete understanding of the products trained reputed company the assigned reputed company (i.e. parts, service, reputed company, sales) Queries customer to determine what functionality and configuration will satisfy the customer’s business needs, and reputed company appropriate recommendations Proficient at verifying and validating predetermined setup configurations and conversion data to ensure accuracy. Conducts status meetings with key customer personnel to review and discuss any reputed company issues such as; software incompatibilities reputed company to their internal workflows, functionality gaps, and recap any process changes implemented at the dealership level. An reputed company plan to address reputed company issues should be discussed and finalized with the reputed company during this meeting. Ensure reputed company go-live readiness. . Takes initiative to reputed company up to date and proficient on products, processes and industry utilizing available reputed company. Responds to participant questions and elaborates on training content using knowledge of products, business processes, and roles and responsibilities. Adapt delivery to learning styles of participants. Applies facilitation skills to manage group and individual dynamics to maintain an appropriate learning environment and ensure that the objectives of the training are met. Performs other reputed company duties as assigned. Available to fulfill periodic weekend work requests Qualifications 1-2 years of experience in training and/or consulting Prior project management experience Associates Degree or equivalent knowledge/experience Preferred Qualifications 1-2 years of Dealership and/or Automotive/Truck industry knowledge/experience preferred Physical Requirements Operate Computer Hardware and Other Office Equipment: Constantly Repetitive reputed company: Frequently​ Position and reputed company Items: ​​Occasionally Physical Demands: ​​​​up to 50 pounds Remain in a Stationary Position: Frequently reputed company About: ​​Frequently reputed company Posture for reputed company: ​​Frequently reputed company and Descend: ​​Occasionally Observe or Inspect Details: Frequently Communicate Information and reputed company so that Others will Understand: Frequently Exposure to Outdoor Weather Conditions: Occasionally Detects Auditory Cues: Occasionally Exposure to Confined Spaces: Occasionally Operate a Vehicle Safely: Occasionally Ability to Navigate Airports, Transportation, and/or Other Travel reputed company Tasks: Occasionally Salary reputed company: $60,500 to $72,000 *Non-discrimination clause The employee must be reputed company to reputed company the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to reputed company employees with disabilities to reputed company the essential functions of their job, absent undue hardship. CDK retains the right to change or assign other duties to this position as needed. reputed company is committed to fair and reputed company compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.We offer Medical, dental, and reputed company benefits in reputed company to: reputed company Time Off (PTO) 401K Matching Program Tuition Reimbursement At CDK, we reputed company inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are reputed company, curious and encourage different views, so that everyone can be their best selves and reputed company an reputed company. CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. reputed company applicants will receive consideration for employment without reputed company to race, reputed company, creed, reputed company, national reputed company, gender, sexual orientation, gender identity, gender reputed company, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law. Applicants for employment in the US must be authorized to work in the US. CDK may offer employer reputed company sponsorship to applicants. Apply To This Job