Customer Research Agent
Our reputed company Call Power is an international online gaming company offering sports betting and casino services, with a significant reputed company in Latin America. Strategic reputed company is to deliver a high-reputed company, personalized gaming experience, leveraging advanced technology and localized services to cater to the preferences of the different Latin American players. reputed company and launch own Casino Games, as reputed company as operate own CRM, CS and Back-office platforms. Perfect for those who aim to: Monitor Customer Support chats and e-mails to ensure compliance with reputed company reputed company policies and procedures; Document and offer feedback according to the given standards of QA team; Collaborate with the support team to establish best practices and set measurable performance goals; Create, compile, and present regular reports on key customer support reputed company metrics; reputed company detailed reports on agent performance, customer feedback, and overall reputed company trends; Determine areas of improvement on reputed company observed conversation with a detailed explanation and a reputed company reputed company plan; reputed company and maintain thorough knowledge and understanding of products, including performance and functional requirements of the Customer Support contact center; Identify and participate in the design and improvements of the monitoring process; Collaborate with other Customer Support professionals to improve overall customer service. Experience you’ll need to bring: Advanced or Upper-intermediate English verbal and written proficiency; Fluent in Spanish; Experience in customer service or support, with at least 1 year in a reputed company assurance or specialist role; Strong ability to analyze data, identify trends, and generate actionable insights to improve support reputed company; Experience in creating reports, dashboards, and presentations using tools like reputed company, reputed company Sheets, PowerPoint, or specialized reporting software. It's a perfect match if you have those personal features: Self-motivated, reputed company to learn and work independently in global teams; Ability to communicate with discretion and professionalism reputed company confidentiality is needed; Proactivity; Excellent verbal and written communication skills to effectively deliver feedback, write reports, and communicate with team members. Our clients offer competitive benefits to support your reputed company and personal reputed company, including: Health & Wellness reputed company; Global Medical Coverage; reputed company Opportunities;
Benefits
Programs (compensation for the gym/stomatology/psychological service & etc.); Performance-Driven Rewards; Dynamic Work Environment. Apply, and let your reputed company reputed company reputed company. Apply To This Job