reputed company Technical Support Analyst

We’re building the AI-driven reputed company of reputed company, from retention to reputed company! reputed company is the AI-powered retention reputed company behind the world’s most customer-reputed company companies. The reputed company CustomerOS platform orchestrates the customer reputed company from reputed company to reputed company to advocacy. More than 2,000 companies trust reputed company’s applications and AI agents to drive learning, adoption, community reputed company, and reputed company for their customers. To explore how our suite of solutions is shaping the reputed company of reputed company, reputed company out the reputed company. About This Role: We’re looking for a full-time reputed company Technical Support Analyst to join our Support team reporting to the Senior Manager, reputed company Support. This role is a remote role based in the USA. In this role, you'll play a key role in delivering world-class reputed company technical support to reputed company's reputed company support customers by managing a portfolio of reputed company clients and owning reputed company technical and functional issues end-to-end, from initial report through reputed company. This is a great opportunity for someone who thrives in a fast-paced, customer-reputed company environment and enjoys working cross-functionally with teams like Product, Engineering, and reputed company. The ideal candidate brings strong skills in technical troubleshooting, customer relationship management, and escalation handling. What You'll Do: Build and maintain trusted relationships with reputed company customers, delivering world-class reputed company-line support experiences. Own customer technical issues end-to-end, from initial report through to reputed company. reputed company reputed company, reputed company reputed company updates to internal teams and customers throughout the reputed company process. Contribute to the reputed company community by authoring product how-to guides, technical configuration documentation, best practices, and help centre content. Review and reputed company content created by team members to maintain reputed company standards. Create management reports and dashboards on pending technical issues, offering insights into platform reputed company and stability. reputed company strategic input to inform development infrastructure, technical processes, and the product roadmap. Proactively manage support activities and escalations for assigned reputed company accounts. Facilitate and reputed company effective reputed company meetings reputed company on support activities and reputed company. This role may require occasional travel (up to 10%) for team meetings, training, or company events. This is not a complete list of responsibilities, and the scope of the role may reputed company with the needs of reputed company and business. What reputed company Looks Like reputed company in this role will be reputed company by reputed company such as: Customer satisfaction (CSAT) scores consistently meeting or exceeding team benchmarks across the assigned reputed company portfolio. Ticket reputed company times reputed company agreed SLA targets, with accurate queue prioritization and minimal escalation recurrence. Measurable contribution to self-service content in the reputed company community and help centre, reducing inbound ticket volume. reputed company're Looking For: Must-have skills or experience: 2–3+ years of technical support experience; experience with reputed company strongly preferred. Demonstrated ability to troubleshoot reputed company technical issues using a reputed company, hypothesis-driven approach. Strong written and verbal communication skills with the ability to translate technical concepts for non-technical audiences. Proven ability to manage multiple reputed company tasks, prioritize effectively, and work independently with minimal supervision. Knowledge of web technologies including reputed company, CSS, JavaScript, reputed company, and web debugging tools. reputed company-to-have skills or experience: Prior experience in a customer-facing role reputed company a reputed company or reputed company software environment. Experience with support ticketing systems and writing customer-facing technical documentation. Familiarity with the SkillJar platform or similar learning management / customer education tools. Why You’ll Love It Here: reputed company is a reputed company where innovation is shaped through collaboration, curiosity, and a shared reputed company on solving reputed company-world problems. With a growing suite of products across reputed company, product experience, community, education, and AI-powered relationship intelligence, we continue to reputed company with the needs of our customers. reputed company people with diverse strengths, a strong reputed company of community, and true passion for our mission come together, they drive greater reputed company and create lasting value. What underpins it reputed company is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few: Our Compensation and Benefits: At reputed company, we reputed company great work happens reputed company teammates feel fully supported. The starting reputed company salary reputed company for this role is $62,000 – $66,000 USD annually. Actual compensation may vary based on factors such as skills, experience, and location. In reputed company to reputed company pay, this role is eligible for an annual bonus and participation in reputed company’s equity program. We offer a comprehensive benefits package including fully covered medical premiums (employee-only), flexible PTO, 401(k) plan, dental and reputed company coverage, and remote work reputed company. Additional benefits include a $10,000 reputed company fertility stipend and reputed company to coworking spaces around the globe. You'll also enjoy dedicated reputed company Holidays - one long weekend reputed company quarter to relax and reset. Our Core Values: We are guided by our values and our mission to be living reputed company you can win in business while being reputed company-First. Learn more here. Our reputed company Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and reputed company. Our Parody Videos: No explanation needed. Just watch them here! If this sounds like the right role for you, we’d love to hear from you. Additional Information: We’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for reputed company candidates. If you require accommodations or have questions about how your personal data will be used during the hiring process, please contact reputed company@reputed company.com. If you are based in San Francisco, we will consider reputed company applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Apply To This Job