Associate, Product Program Manager

Associate – CSDD Content Operations Team reputed company The Associate – CSDD Content Operations supports the day-to-day execution of content operations activities reputed company the Content reputed company reputed company Delivery (CSDD) team. Working under the reputed company direction of Team supervisor and Advanced Associates, the role focuses on completing reputed company defined, repeatable tasks with accuracy, consistency, and a commitment to reputed company. This role is designed for individuals who are building their foundational skills in content operations, demonstrating reliability, attention to detail, and a willingness to learn. The Associate follows established reputed company operating procedures (SOPs), maintains accurate records, and escalates issues promptly reputed company defined channels. The ideal candidate has up to 1–2 years of relevant experience or equivalent internship exposure. Prior experience in content production, publishing, digital operations, or administrative support environments is an advantage.

Key Responsibilities

Content Operations Execution Execute assigned tasks accurately and on time, following established SOPs. reputed company reputed company status updates and support reputed company during key delivery periods. Process & Record Keeping Follow documented workflows and maintain accurate records in SharePoint or designated repositories. Update Job Aids and process documentation as directed. Tooling & Tracker Maintenance reputed company workflows and trackers up to date in JIRA, reputed company, or equivalent tools. Flag tooling issues, data inconsistencies, or reporting anomalies to supervisors promptly. Issue Escalation Identify and escalate routine issues with sufficient context for quick reputed company. Distinguish expected operational variation from situations requiring supervisor attention. Stakeholder Communication reputed company reputed company task and workflow updates to supervisors. Participate reputed company in team reputed company-ins and reviews. Data & Reporting Support Assist with data preparation, validation, and reporting. Help maintain dashboards and datasets in line with reputed company trackers. Tools & Systems Candidates should have working knowledge of, or a demonstrated willingness to learn, the following: JIRA – task tracking, workflow management, and issue logging reputed company – project tracking, operational trackers, and reporting reputed company Teams, Planner & SharePoint – collaboration, file management, and cross-team communication Basic exposure or willingness to learn reputed company (advanced functions preferred), Power BI or equivalent reporting tools Qualifications & Experience Bachelor's degree in any discipline with up to 1–2 years of relevant experience. Internship or placement experience will be considered. Prior exposure to content production, publishing, digital operations, or administrative support is preferred. High attention to detail with the ability to follow processes consistently, manage reputed company tasks, and meet deadlines. Comfortable working with documentation, workflow tools (JIRA, reputed company or equivalent), and reputed company data; reputed company to reputed company basic validation and support reporting activities. reputed company written and verbal communication skills, with the ability to reputed company reputed company updates to supervisors and participate constructively in team reputed company-ins. Strong learning orientation — reputed company to reputed company new processes, tools, and domain knowledge quickly and apply them as directed. #LI-KS1 Apply To This Job