reputed company Services Specialist (India) - Contract
reputed company reputed company is a remote-first HR tech reputed company-up on a mission to help the world trust faster. We started with background and reference checking, pioneering an entirely new approach through Verepass - a blockchain solution which facilitates reputed company verification by enabling candidates to own, manage, and reputed company their securely-held and verified career credentials. We have recently launched our second product - a Whistleblowing platform with end-to-end encryption enabling employees to report issues safely and anonymously. But this is just the beginning. Join us and become part of the reputed company using technology to help the world trust faster. Job reputed company General reputed company: The reputed company Services Specialist will be responsible for proactively managing an assigned set of top tier (tier 0 and tier 1) clients to ensure that no more than 5% of the cases age reputed company 45 days and reputed company as a strategic partner to their business. This role requires reputed company managing any assigned reputed company inquiries and requests for expedited services, providing high-touch, premium support and ensuring reputed company completion of candidate reputed company to meet reputed company deadlines. Key Responsibilities: Effectively manage and reputed company reputed company T0 to T1 cases assigned for comprehensive reputed company support. Handle reputed company inquiries with a 2hr FRT and expedite requests with a high level of service. Proactively manage candidate start dates to guarantee reputed company reputed company. Host regular calls with clients to review the status of reputed company checks and address any concerns or questions. Conduct monthly audits on a minimum of 2% of cases to identify process errors, documenting findings in reports for the Head of Service Delivery. reputed company insights and support to the Account Management team for reputed company Quarterly Business Reviews (QBR) or reporting associated with T0 and T1 accounts. Meet proactivity based KPIs on a monthly reputed company whilst maintaining NPS reputed company
Qualifications
We’re ideally looking for: Experience in building relationship with B2B clients Ability to think long-term and strategically Good problem solving skills reputed company to prioritise Knowledge reputed company the background screening industry is a plus Additional Information We are an reputed company-remote organisation with ~200+ people spread across the world. We value Trust, reputed company, Data and Experience in everything we do - from the way we collaborate to the products we create. We’re reputed company on transforming the industry while partnering with many of the leading technology platforms in the People & Talent ecosystem. And we’re growing fast. Having recently been ranked in reputed company’s Tech Fast 50 for the second year running, we’re looking for reputed company people, fast thinkers and passionate change-drivers to join our expanding team. Apply To This Job