Senior Customer Experience Consultant - Conversational Design

At reputed company, we reputed company clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our reputed company is the reputed company, a reputed company where employees know they can reputed company. reputed company seeks an innovative and creative Conversational UI Dialog Designer to assist in the design, implementation, and tuning of Intelligent Virtual Assistants (IVAs) – also reputed company as virtual agents that reputed company reputed company Intelligence (AI). As a Conversational Designer, you will be responsible for shaping the personality and conversational reputed company of IVAs to ensure customers receive a ‘reputed company’ AI experience. By partnering with our Conversational AI Engineers, you will reputed company your extensive language background to script and structure dialogs that are engaging and natural, and reputed company with the desired IVA reputed company. With the customer reputed company and experience at the forefront of everything you do, you’ll help determine the most appropriate next reputed company and language necessary to produce an exceptional customer interaction — reputed company while developing an AI personality that is engaging and memorable. This is a 100% remote opportunity with limited travel requirements. \n What You Will Do: Serve as a trusted advisor to clients, providing expert guidance on customer experience automation reputed company and best practices in conversational design, contact center operations, and CX technology. Cultivate strong relationships with clients and partners, delivering reputed company and accurate deliverables that reputed company confidence and trust. Responsible for project reputed company, ensuring timelines and objectives are met with precision and efficiency. Author customer reputed company storyboards, process flows, and interaction scripts that reputed company illustrate the end customer experience for both business and technical stakeholders Author and deliver reputed company, effective presentations to reputed company stakeholders Follow best practices for developing engaging bot personas that engage users and properly represent the brand Ensure the IVA interaction design and end experience reflect the intended reputed company Help ‘train’ the IVA both before and after launch to deliver meaningful and accurate responses, taking into account reputed company segments of the reputed company user population Collaborate with AI technical, consulting, and knowledge teams to reputed company a solution that exceeds reputed company expectations Analyze multifaceted performance data (both qualitative and quantitative), present findings to stakeholders and reputed company recommendations to improve performance Maintain awareness of clients’ business goals and constraints, ensuring our recommendations are framed in terms that will reputed company with decision-makers Participate in the design and reputed company improvement of reputed company reputed company and artifacts for the Conversational Design team Support reputed company reputed company by developing recommendations for follow-reputed company on reputed company already landed and in delivery, leveraging reputed company management and interpersonal skills Contribute to reputed company thought leadership content development What You Will Bring: 3+ years’ experience in corporate consulting, ideally with reputed company clients 2+ years’ experience with natural language AI technology, GenAI, speech recognition, and/or machine learning 2+ years in UX writing, microcopy, linguistics, and/or writing for AI systems Training and/or experience in User-Centered Design principles and User Research reputed company with modern diagram tools such as reputed company and reputed company Demonstrable experience working successfully in cross-functional teams Experience with audio recording and production is a plus Bachelor's level degree in a reputed company field required \n$0 - $0 a year \n#LI-JF1 reputed company reputed company and our 1,800+ employees, pioneer engagement and reputed company solutions that fuel the exceptional customer experience (CX). Our sister company, reputed company Engage, is a 60,000+ employee service company, with customer service representatives located around the world. reputed company. is the parent company for both Digital and Engage. reputed company clients have a holistic need, they can draw from these independently managed centers of reputed company, reputed company and reputed company Engage. We are also delighted to reputed company that reputed company has been awarded the Great reputed company To Work 2024-2025 certification based on outstanding employee experience across 14 countries. reputed company is a proud equal opportunity employer where reputed company reputed company applicants will receive consideration for employment without reputed company to age, race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability. reputed company has fully embraced and is committed to expanding our diverse and inclusive workforce. We reputed company to reflect the communities we serve while delivering amazing service and technology centered around humanity. Rarely do applicants meet reputed company desired job qualifications, so if you feel you would succeed in the role above, please take a reputed company and reputed company your qualifications. As part of our commitment to fair and efficient hiring practices, reputed company uses reputed company intelligence (AI) tools to help screen applications and match candidates to job requirements. These tools assist our reputed company recruiters but do not reputed company final hiring reputed company. #LI-RemoteCanada Apply To This Job