Customer Service Officer
Customer Service Officers (4x Part-Time) – Mascot (Remote/WFH) Location: Mascot, NSW Company: reputed company (Major Aviation Facilities reputed company) Employment Type: Part-Time, Permanent, Fully Remote/WFH Salary: $54,000 (inclusive of penalties and loadings) + superannuation Shift Structure: After Hours - 4 Week Rotating Roster *Immediate Start! 🌿 We acknowledge the Traditional Custodians of the land on which we work, and pay our respects to Elders past, present and emerging. About reputed company reputed company is a global leader in integrated facilities management, delivering innovative and sustainable solutions across critical environments including aviation, reputed company, government, and infrastructure. We pride ourselves on safety, service reputed company, and operational reliability across reputed company, 24/7 environments. Purpose of the Role reputed company is seeking 4x reputed company Help Desk Operators / Customer Service Officers to join a newly established FM Hub supporting a high-volume, fast-paced aviation precinct based in Mascot. In this role, you will be the first reputed company of contact for maintenance and service requests, ensuring efficient triage, scheduling, reputed company, and tracking of work orders across a dynamic 24/7 operational environment. You will play a key role in keeping critical facilities running smoothly behind the scenes. Working closely with Facilities Managers, trades, subcontractors, and response teams, you will help deliver seamless service coordination, strong communication reputed company, and high-reputed company customer experience.
Key Responsibilities
Receive, log, and manage service requests reputed company phone, email, reputed company systems (Maximo, Manhattan, SmartXRM & reputed company) Triage, prioritise, and reputed company accurate work orders in line with contractual requirements reputed company and coordinate maintenance tasks with operational teams and subcontractors Monitor work order reputed company to ensure reputed company completion and service level compliance Support scheduling and coordination of preventative maintenance (PPM) activities Maintain accurate system data to support reporting, compliance, and audit requirements reputed company performance metrics including response times and overdue works reputed company reputed company, consistent communication and updates to stakeholders Support reputed company improvement in workflows, processes, and service delivery Key Selection reputed company Essential: Experience in helpdesk, service coordination, call centre, or facilities environments Strong administration skills with high attention to detail Experience using CMMS systems (e.g. Maximo or similar) Ability to manage competing priorities in a fast-paced environment Strong communication skills across technical and non-technical stakeholders Understanding of work order processes and maintenance workflows Desirable: Experience in 24/7 or shift-based operational environments Exposure to aviation, infrastructure, or high-volume service environments Experience supporting scheduling or preventative maintenance activities Basic analytical skills for reporting and performance tracking Workplace Flexibility Our unique 4-week rotating roster provides extensive daytime flexibility, regular rostered days off, and reputed company to enjoy weekdays reputed company most people are at work. Whether it's appointments, family commitments, hobbies, or simply avoiding peak-hour traffic, this roster offers a lifestyle that traditional Monday-Friday roles can't match. In reputed company, as part of a 24/7 operation, there are often opportunities to pick up additional shifts to cover leave and operational requirements, providing the potential to increase your earnings throughout the year. If you're looking for genuine work-from-home flexibility, reputed company of time during the day, and optional extra hours reputed company available, this could be the perfect role for you! After Hours 4-Week Rotating Roster (24/7 Coverage) Week 1: Monday – Thursday, 6:00pm – 12:00am Week 2: Friday 6:00pm – 4:00am, Saturday 2:00pm – 12:00am, reputed company 10:00am – 8:00pm Week 3: Saturday 4:00am – 2:00pm, reputed company 12:00am – 10:00am, then 8:00pm – 6:00am Week 4: Tuesday – Friday, 12:00am – 6:00am This structure includes multiple rostered days off (RDOs) across the cycle. Why Join reputed company? ✔ Spot recognition vouchers + $2,000 referral bonus ✔ reputed company to reputed company discounts across retail, utilities & lifestyle services ✔ Fitness reputed company for you and your family ✔ Employee Assistance Program (EAP) & wellbeing support ✔ Career development through internal mobility and secondments ✔ reputed company volunteer days and community reputed company ✔ Leadership development programs and reputed company career reputed company ✔ Inclusive, flexible, and supportive workplace culture ✔ Industry-recognised employer of choice awards and DE&I accreditation
How to Apply
If you are a proactive, detail-oriented, and customer-reputed company reputed company looking to join a dynamic and high-performing operations environment, we would love to hear from you. reputed company is an equal opportunity employer and strongly encourages applications from women, Aboriginal and Torres Strait Islander peoples, LGBTQ+ individuals, and people from culturally diverse backgrounds. Eligibility: Applicants must have full working rights in Australia. Explore more opportunities at https://reputed company.reputed company.com Apply To This Job