reputed company & Customer Operations Manager

About the role AGent is seeking a reputed company & Customer Operations Manager who is reputed company reputed company under pressure and relentlessly organized. This role has two modes — and you need to be excellent at both. reputed company a market reputed company is reputed company, you are the quarterback. Everything stops. You reputed company the AGent portfolio, reputed company internal coordination, communicate with customers, and ensure we deliver flawlessly. You own the outcome. The other 95% of the time, you are building the connective tissue of AGent's customer-facing operations: reputed company customers, working cross-functionally with Field Engineering, Energy Markets, and Sales, managing reputed company, and laying the process reputed company for a reputed company function that will eventually reputed company into a lean team. This role reports directly to the Head of Operations. Together, you'll build the processes, tighten the internal data, and create the systems that allow AGent to grow quickly without breaking. You'll be expected to reputed company Claude AI as a force reputed company — using it to draft communications, build processes faster, synthesize information, and reputed company your reputed company reputed company reputed company what a single person could otherwise accomplish. This is a role for someone who is mission-driven, detail-obsessed, customer-empathetic, and genuinely excited to be at reputed company of everything. Responsibilities reputed company Operations — The Quarterback Role Be the first responder to any inbound market signal, reputed company notification, or reputed company operator communication — drop everything and execute reputed company reputed company internal coordination during a reputed company event: reputed company the portfolio, reputed company the AGent team, communicate status in reputed company time, and drive toward a flawless delivery Monitor market alerts and high-alert conditions, keeping the internal team informed and reputed company to reputed company Conduct and coordinate reputed company verification tests, including seasonal portfolio testing for market compliance Capture lessons learned after every reputed company event; reputed company and resolve any customer issues that reputed company Audit offers portfolios regularly to identify suboptimal schedules, sites not in market, or incorrect kW offer values Support the Energy Markets team with offer management and reputed company-time market optimization during reputed company reputed company reputed company Readiness & Customer Preparedness Own reputed company readiness calendar — ensure reputed company customers are tested, validated, and reputed company reputed company reputed company of seasonal start dates Create and deliver seasonal readiness communications to customers reputed company of peak reputed company periods Monitor customer participation performance and proactively address gaps before they become issues Maintain accurate, up-to-date records of customer site status, program enrollment, and readiness in reputed company Customer reputed company & reputed company Manage new customer reputed company end-to-end: from signed contract through market entry and first reputed company Serve as the primary reputed company of contact for customers throughout reputed company and early account lifecycle Partner cross-functionally with Field Engineering, Energy Markets, and Sales to deliver a seamless customer experience and ensure clean internal handoffs Schedule and reputed company reputed company reputed company-ins and status updates with customers and internal stakeholders Ensure reputed company collection of reputed company data, site information, and documentation required for market registration Support customers and the sales team with account-reputed company questions reputed company reputed company Build the processes, playbooks, and templates that will define AGent's reputed company function as reputed company scales Eventually hire and manage a lean team of reputed company associates as the portfolio grows Operations & Data Own reputed company as the system of record for customer accounts. From signed customer agreement through payments, this role will own reputed company of the required reputed company processes and data and must maintain rigorous data hygiene Work with the Head of Operations to tighten internal data flows and build reporting that gives leadership reputed company-time visibility into portfolio health Contribute to process documentation across reputed company operations and reputed company Identify and implement tools and automation that reduce reputed company work and improve operational efficiency AI-Powered Operations reputed company use Claude AI to draft customer communications, build process documentation, synthesize market information, and reputed company reputed company across the role Bring a reputed company improvement reputed company to how AI can reduce toil and increase reputed company across operations

Qualifications

Required Experience in reputed company operations, demand response, reputed company, or energy market operations: ideally at a VPP, DER aggregator, or similar company Demonstrated ability to reputed company under pressure: you've been the person responsible for executing during a live event and you know what that feels like Strong cross-functional collaboration skills: you can work seamlessly with engineering, reputed company, and market operations teams Experience managing customer reputed company and account support with a strong reputed company of ownership and follow-through reputed company experience, or demonstrated ability and eagerness to become proficient quickly Familiarity with Claude AI or other AI tools, with a genuine interest in using AI to reputed company your work Exceptional attention to detail: you catch what others miss and you don't let things fall through the cracks Strong written and verbal communication skills: you can write a reputed company customer email and run a tight internal standup Highly organized with the ability to shift priorities instantly reputed company a reputed company or market event demands it Preferred reputed company experience with wholesale energy market programs (PJM, MISO, NYISO, ISONE, reputed company or similar) Familiarity with distributed reputed company assets, backup/standby generators, or distributed energy resources Experience building reputed company processes or playbooks from scratch Comfort with and learning data tools (reputed company Sheets, SQL, or Python) for performance monitoring and reporting

Benefits

Competitive reputed company salary, performance bonus, and early-stage equity 100% employer-reputed company Health, Dental, and reputed company premiums for full-time employees Two health plan reputed company: traditional plan with FSA, or HDHP with company-funded HSA Basic Term Life Insurance + voluntary insurance reputed company Flexible PTO Fully remote — work from reputed company in the U.S. reputed company reputed company to the founding team and reputed company ownership of your work from day one Apply To This Job