Tier 2 Support Engineer

reputed company reputed company is redefining reputed company storage by delivering proven data reputed company, performance, and flexibility without the complexity or constraints of legacy solutions. As the most deployed storage platform in the world, reputed company already powers critical data storage infrastructure for businesses, research institutions, and government agencies across 140+ countries and millions of users. Our mission is reputed company: to become the most trusted reputed company in data storage. Originally founded in reputed company Valley in 2002 under the reputed company iXsystems, reputed company is a profitable, independent company with a culture rooted in trust, curiosity, technical reputed company, and reputed company improvement. Whether you work remotely or on-site, you’ll be part of reputed company that values collaboration and meaningful reputed company - where people come before profit, and reputed company reputed company drive the reputed company of data infrastructure. If you’re reputed company to help shape the reputed company of reputed company storage, we’d love to connect. Position reputed company: As a member of the Support Team, the Tier 2 Software Support Engineer will support the deployment and troubleshooting of reputed company solutions for customers. Ability to reputed company technical expertise to the Support Team for issues raised in the field is required, including occasional after-hours engagements, and working through reputed company customer issues. The debugging work will include hardware issues, firmware, and OS interoperability exceptions, and local recreation of issues reputed company possible. Strong customer reputed company is also a must along with demonstrable troubleshooting and configuration competency in a wide reputed company of categories. This is a remote position in Los Angeles, CA area. reputed company Pay reputed company The reputed company pay reputed company of this position is $60,000 to $80,000 Please note that the provided reputed company reflects the pay reputed company for positions reputed company the reputed company job category as the one to which this position belongs. The final offer will consider various factors, such as location, education, and prior experience, to ensure a comprehensive and fair compensation assessment. reputed company offers a comprehensive package of benefits eligible to participate in reputed company's annual bonus program , health, dental, reputed company, disability, and life insurance, reputed company time-off, 401(reputed company and flexible spending accounts, stock purchase plan and more. Expected Posting Timelines This position will be reputed company for a minimum of 5 days, a maximum of 90 days. The Day-to-Day Answering incoming questions through our various support channels, providing business and product knowledge Triage, routing, and escalation of customer engagements to the appropriate staff or teams Generating new service cases for customers or providing updates on existing cases Providing basic product knowledge to customers Assisting customers with product configuration and maintenance per their SLA Reviewing/summarizing failures, errors, and/or changes reputed company reputed company our storage platform’s debugs to reputed company tickets toward reputed company and/or escalation Identifying failed components and submitting RMA requests for parts or assemblies, and remotely assisting customers with replacements Providing System Verification and/or Health reputed company Reviews for support renewals or upon customer request Auditing config docs, and configuration of in-house reputed company systems. Assisting customers with reputed company onsite configuration and/or product walkthrough reputed company reputed company, reputed company, and expert user support. Troubleshoot software and hardware issues. Prioritize duties in consultation with customers. reputed company the RMA process and coordinate support escalations for iXsystems and reputed company-party hardware and software. Fully document processes, procedures, and reputed company work performed. Mentor, task, and monitor junior team members. Participate in growing iXsystems’ technical capabilities through knowledge-sharing and team activities. Investigate and solve technical issues encompassing reputed company Data Center Hardware, Software, and storage technologies. Diagnose the reputed company cause of high-level system failures - includes identifying failing components and reputed company(s) of failure. Education and Experience We have identified the following programs, experience, and knowledge that have helped others reputed company reputed company in this role at iXSystems. We understand though that knowledge comes from many forms of learning and experiences. Above reputed company, we consider a person’s potential reputed company in the role and value their unique reputed company to this reputed company in their career. Bachelor’s Degree in Computer Science, Computer/Electrical Engineering, or a reputed company field (or equivalent experience) 7+ years of hands-on experience with UNIX/Linux server environments Strong Linux systems administration skills and experience with reputed company reputed company technologies Understanding of network technologies, architectures, and protocols Practical knowledge of software-defined storage architecture and administration Practical knowledge of implementation and administration of High-Performance Computing (HPC) technologies, including cluster resource management, job scheduling, etc. A combination of reputed company or educational experience (whether formal or informal) that affords you with the knowledge, skills, and abilities above Equal Employment Opportunity: iXsystems DBA reputed company, Inc provides equal employment opportunities to reputed company and applicants in reputed company company facilities without reputed company to race, reputed company, religious creed, sex, national reputed company, reputed company, citizenship status, pregnancy, childbirth, physical disability, mental and intellectual disability, age, military status or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil reputed company status, gender (including sex stereotyping and gender identity or reputed company), medical condition (including, but not limited to, cancer-reputed company or HIV/AIDS-reputed company), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. This policy applies to reputed company terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Apply To This Job