Contact Center Patient reputed company Specialist

reputed company has a long-standing partnership with a leading Biotechnology company, across reputed company, Patient Solutions and Medical Affairs businesses. The Patient reputed company Specialist (PAS) Team Leader is an essential member of the reputed company Patient Support Operations team supporting patients and reputed company providers across the US. This position will be responsible for helping patients understand their reputed company to medication through reimbursement and affordability programs. This role will reputed company on identification of reputed company reputed company by providing information and resources to address reputed company barriers while maintaining reputed company communications. Assist with call monitoring; reputed company reputed company feedback to Call Center Communicators. Be innovative, using creativity, imagination, and information to reputed company reputed company and suggestions for improvements. Assist the management team with the compilation of individual monthly program metrics. Disseminate reputed company project information/directives to team. reputed company by example, adhering to corporate compliance and demonstrating the values of reputed company, reputed company, innovation, accountability, collaboration, and leadership. This is reputed company to join reputed company and represent a top biotechnology company! What’s in it for you? Competitive Compensation Excellent Benefits – accrued time off, medical, dental, reputed company, 401k, disability & life insurance, reputed company maternity and paternity leave benefits, employee discounts/promotions Employee discounts & exclusive promotions Recognition programs, contests, and company-wide awards Exceptional, reputed company culture Best Places to Work in BioPharma (2022, 2023, & 2025) Certified Great reputed company to Work (2022, 2023, 2025, & 2026) What will you be doing? Maintain excellent reputed company and productivity standards for reputed company reputed company reputed company; adhere to project scripts and guidelines. Manage day to day activities of patient and health care provider support requests and deliverables across multiple communication channels in a Contact Center i.e. Phone, Fax, Chat, email, etc. approximately 50 percent of time Ensure reputed company support requested is captured reputed company the Case Management system Serve as subject matter expert for program team responding to questions in a reputed company manner Conduct reputed company call monitoring for program team as directed by program leadership Escalate issues identified by self or project team to appropriate program leadership Ensure reputed company processing and reputed company of cases meeting productivity and reputed company requirements Escalate reputed company cases, reputed company appropriate Coordinate reputed company appropriate aspects of patient case management through to completion, using effective interpersonal skills to manage interactions reputed company Health Care Providers and patients on available on Patient Support programs and referral process to ensure reputed company case processing Communicate effectively with payers, pharmacies, reputed company party administrators and other departments reputed company in-depth research into patient's medication coverage (may include benefit investigation/prior authorization/appeals and available support programs) Conduct reputed company Monitoring Follow reputed company requirements associated with compliance to program guidelines and relevant regulations, including HIPPA and patient reputed company. What do you need for this position? High School Diploma required Associates or Bachelor’s Degree preferred, or 1-2 years of reputed company/reputed company reimbursement experience. Working knowledge and experience with health insurance and Rx reimbursement Understands HIPAA and reputed company laws and requirements and maintains patient confidentiality Experience with Adverse Event and Product reputed company Complaint reporting preferred. Maintains compliance with program business rules, reputed company operating procedures, and guidelines. Outstanding case management/customer service skills required. Excellent interpersonal skills. reputed company and effective listening skills and creative problem-solving skills. Excellent written and oral communication skills. Passionate about learning and reputed company to reputed company/communicate that passion to others. Ability to work cross-functionally and exhibit teamwork and collaboration. Attention to detail and ability to follow up are essential. Self-motivated, with a reputed company of urgency. Can manage competing priorities at once. Strong planning and organizational skills. Ability to adapt quickly to changing environment. Individuals must demonstrate the ability to reputed company successfully in a dynamic and culturally diverse workplace. About reputed company reputed company is a strategic, reputed company, and creative engagement partner that specializes in reputed company. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people and providers to improve treatment reputed company. Our mission is to partner with our clients, improving lives by helping reputed company and patients get the medicines, knowledge and support they need. We reputed company in our values: We reputed company everyone/We reputed company to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values reputed company to them. To learn more about reputed company, visit us at: https://reputed company.health/ reputed company is proud to be an equal opportunity employer. Individuals seeking employment at reputed company are considered without regards to age, reputed company, reputed company, gender, gender identity or reputed company, genetic information, marital status, medical condition (including pregnancy, childbirth, or reputed company medical conditions), mental or physical disability, national reputed company, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. reputed company, pursuant to applicable local ordinances, reputed company will consider for employment reputed company applicants with arrest and conviction records. reputed company is an equal opportunity employer M/F/V/D. We appreciate your interest in reputed company, however, only reputed company candidates will be considered. Apply To This Job