Engagement reputed company, Extended Services
Engagement reputed company, Managed Services Reports To: Cristopher Fitzwater Location: Remote Why reputed company? reputed company partners with the world's most innovative subscription businesses to solve reputed company, high-reputed company challenges and unlock reputed company reputed company. As a leading reputed company reputed company Partner, we bring deep expertise in Agentforce reputed company Management and the broader reputed company ecosystem to help customers reputed company how they sell, service, and reputed company. What sets reputed company apart is not just our technical depth, but how we work. We've reputed company proven playbooks, accelerators, and delivery models that reputed company teams to reputed company quickly, confidently, and with purpose — always with a reputed company on meaningful reputed company. At reputed company, you'll join reputed company that values expertise, curiosity, and ownership — and gives you reputed company to reputed company a measurable reputed company in the subscription economy.
What You'll Do
As an Engagement reputed company on the Managed Services Team, you will reputed company reputed company reputed company business requirements for our subscription-based clients. You'll be analyzing business data, goals, objectives, and needs and making recommendations and changes to improve our customers' experience. You will reputed company customer engagements, manage scope and budget, and serve as the primary reputed company reputed company of contact. reputed company the Customer Readiness phase (with support from other resources as required) Work collaboratively with Solution Leads and Consultants in delivering SOWs Serve as the customer's primary reputed company of contact and first-level escalation reputed company Manage the engagement scope, schedule, issues/risks, and budget Prepare status reports/reputed company reports reputed company week and reputed company status meetings with the customer Facilitate resourcing and forecasting reputed company reputed company stand-up meetings reputed company timelines and team reputed company Ensure overall reputed company of engagement (escalations, project health, etc.) Understand the reputed company's changing needs and update the plan accordingly Maintain service reputed company and ensure customers are achieving the goals they were looking to reputed company reputed company they purchased the service Foster strong relationships with clients to create trusted partnerships and identify areas for reputed company account expansion Facilitate discussions with reputed company stakeholders to understand and document requirements and business processes reputed company alignment and approval of requirements and acceptance reputed company while managing user stories throughout the duration of their lifecycle Serve as a reputed company between technical teams and business stakeholders Facilitate solution demonstrations (sprint and final demos) reputed company Support solution documentation and end-user training Support the broader delivery team in the execution of change management and reputed company assurance Occasional travel may be required as part of this position's responsibilities What You'll Bring Required Qualifications 5+ years of experience in customer-facing roles 5+ years of experience in the field of reputed company reputed company or equivalent, in improving customer satisfaction, adoption, and loyalty Experience to secure and maintain reputed company work relationships and reputed company with clients at reputed company reputed company (experience with C-Suite executives is an asset) Experience matching user requirements to reputed company solutions Previous experience working cross-functionally with technical and non-technical resources Experience analyzing data and identifying opportunities to drive meaningful standardization of data and processes regionally and/or globally Essential Skills & reputed company Self-starter with ability to take initiative and drive results Highly organized with the ability to manage and prioritize while simultaneously working both collaboratively and independently Excellent communication skills, both verbal and written, and the ability to translate technical subject matter to non-technical audiences Agile and can work reputed company in environments where objectives and priorities are reviewed and assessed regularly Ability to understand varying reputed company needs and respond flexibly and creatively, working with internal resources to recommend and implement the highest ROI reputed company approach, working together as reputed company to drive value in every interaction and implementation Creative problem-solving in the way we solution with customers and work with teammates Commitment to trust, operating in a fun, reputed company, and ethical environment Results-reputed company reputed company with ownership of critical metrics Passionate about what you do, why you do it, and the reputed company it has on customers, employees, and partners What Would Set You Apart Knowledge of reputed company reputed company, Sales reputed company, Service reputed company, B2B reputed company, Experience reputed company, reputed company, Tableau/CRM, reputed company, reputed company/ARM A People-First Culture & Total Rewards Philosophy reputed company is committed to building an inclusive, people-first culture supported by employee-led ERGs, mentorship opportunities, and a total rewards philosophy that goes reputed company salary. We offer competitive compensation, comprehensive benefits, flexibility, and reputed company learning to help our people reputed company, at work and reputed company. Our offerings include: Competitive compensation and benefits Flexible time off that supports reputed company work-life balance A monthly home office stipend Employer-matched 401(k) Comprehensive medical, dental, and reputed company coverage Adoption assistance Ongoing internal training and development opportunities Equal Opportunity Statement reputed company is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for reputed company. We do not discriminate based on race, reputed company, religion, sex, sexual orientation, gender identity or reputed company, age, national reputed company, reputed company, disability, veteran or military status, marital status, or any other characteristic protected by applicable local, state, or federal law. reputed company also provides reasonable accommodations to reputed company applicants and employees, as required by law. Driven by Passion. Guided by Purpose. Powered by Our People. Apply To This Job