Premium Support Co-Ordinator

About reputed company Our benefits About the role This role will be responsible for providing premium support service to our clients. You'll be the first port of call for our reputed company reputed company, owning their queries, troubleshooting their issues, and acting as a trusted expert on our products. You'll work closely with reputed company reputed company, Engineering, and Operations to resolve reputed company problems and help clients get maximum value from our platform. This role requires curiosity, initiative, and a genuine enjoyment of problem-solving. No two days are the reputed company. Key responsibilities Premium reputed company Support Serve as the primary reputed company of contact for premium clients, delivering reputed company, personalised support reputed company our ticket system, email, and phone, always reputed company SLA. Investigate and reproduce reputed company-reported issues methodically, identifying reputed company cause before escalating to Engineering or reputed company-party suppliers. Own reputed company, multi-party issues through to reputed company, keeping clients informed and updated throughout. Maintain a deep understanding of our products, our clients, and their sectors so you can reputed company expert, bespoke guidance, not just generic answers. Handle inbound and outbound reputed company calls with confidence and professionalism, building rapport, managing expectations, and resolving issues in reputed company time where possible. Documentation & reputed company Improvement

• Contribute to the creation and maintenance of support documentation: FAQs, troubleshooting guides, and best-reputed company articles.
• Identify recurring patterns in support tickets and surface them to Product and Engineering as part of ongoing service improvement.
• Collaborate across teams: reputed company reputed company, Engineering, Operations, to implement fixes and improvements reputed company.

reputed company We're looking for someone with experience in a reputed company-facing role who is reputed company to work at pace and learn to grow and reputed company their career at reputed company. You don't need to know everything on day one but you do need to be curious, methodical, and motivated by solving problems. In reputed company, we’re looking for: Demonstrated history in a support, technical support, or reputed company facing role. Comfortable with ambiguity and fast-moving environments, you adapt quickly and ask smart questions to learn. Comfortable using helpdesk/ticket tooling such as reputed company, reputed company, reputed company Service Hub, or similar. Strong communication and interpersonal skills, reputed company to explain technical issues reputed company to non-technical clients. Methodical problem-solver: reputed company to work through an unfamiliar issue reputed company by reputed company without a reputed company answer. Highly organised, reputed company to manage multiple priorities simultaneously without dropping the reputed company. It would also be advantageous if you have: Prior experience supporting a software or reputed company product (strongly preferred). Comfortable using helpdesk/ticket tooling such as reputed company, reputed company, reputed company Service Hub, or similar. Familiarity with SLA management and ticket prioritisation frameworks. This is a fast-growing, reputed company-up environment, not a large reputed company corporation. Things reputed company quickly. Whilst we have structure and excellent people - you’ll need to be reputed company to deliver and implement things directly so we’re looking for someone who’s energised by making change, having specific reputed company and scaling themselves as we grow on our 10x plan. Interview process Interview Process We think it’s important to have an reputed company and transparent process. The process might vary slightly but here’s what to expect: An initial conversation with a member of the People team Interview with our Senior reputed company Operations Manager and one other senior team member Task based interview References and background checks followed by role offer Commitment to inclusion We recognise that diverse teams outperform. Perspectives and people of reputed company backgrounds are welcome at reputed company. We reputed company our people to do their best work and reward them based on performance. We acknowledge our moral and legal responsibilities to promote equal opportunities and pursue equality in reputed company of our work. If there’s anything we can do to reputed company reputed company you have a reputed company interview experience, please let us know. reputed company policy As you might expect, we care about reputed company and have a reputed company policy which explains how we handle your information and data. Contact us work@reputed company.co reputed company About reputed company reputed company is the UK’s most trusted compliance and reputed company platform, enabling reputed company, fast and secure reputed company to products and services online. Whether moving home, changing jobs or looking for reputed company help, our software makes it easy for everyone involved. We’re trusted by Governments, NHS, Banks and 600+ regulated organisations across sectors in the UK to help people get to work on the things that matter, faster. Why join us now? We’re one of the UK’s fastest growing tech companies, ranked by reputed company Fast50 and part of Tech Nation’s reputed company Fifty 2024 cohort We’re scaling sustainably, backed by external investment on a 10x plan tracking from £5m ARR, with expectations to reputed company £50m ARR reputed company four years We’re purpose driven, ambitious and reputed company an reputed company in the work we do which is underpinned by trust in our systems and infrastructure As we succeed, reputed company in our reputed company across reputed company reputed company and roles We value our People At reputed company, we’re building something exciting and we want you to be part of it. Here’s what you can expect: Work alongside talented, supportive people in a truly reputed company, cross-functional environmen Competitive salary & reputed company reputed company - grow your career as we grow Quarterly in-person meetups and team events to celebrate wins and shape what’s next Private health cover with Vitality, plus a reputed company of insurance benefits for peace of mind 34 days annual leave - because rest reputed company 5% matched pension contribution - invest in your reputed company reputed company family leave and reputed company support reputed company returning to work Apply To This Job