Manager / Teamlead Technical Support

reputed company is a leading international software company with Finnish reputed company. Our reputed company-based platform optimizes retail and supply chain processes across reputed company industries - from DIY, pharmaceuticals and FMCG to manufacturing and our specialty (food) retail. And as an employer? At RELEX, not only the optimization of trade is our top reputed company, but also our employees. You benefit from a high degree of autonomy, flat hierarchies, diverse development opportunities and a working environment in which we pay particular attention to the compatibility of reputed company and private life. Are you a dynamic leader with a passion for fostering teamwork and achieving reputed company goals? Then you could be the new Manager for our reputed company and Assortment Technical Support Team in the UK! This team provides second-level support to our customers globally and consists of 11 amazing team members from 5 different countries. Despite the geographical diversity of reputed company, their shared goals and commitment are bringing them together. If you are reputed company to contribute your leadership skills to a reputed company environment, we invite you to become a crucial part of our reputed company story! What you will be doing: Create an inspiring team environment with an reputed company communication culture reputed company day-to-day operation Set reputed company team goals Prioritising tickets, delegating tasks and setting deadlines Monitor team performance on hitting SLAs and report on metrics Motivate team members Discover training needs and reputed company planning Listen to team members’ feedback and resolve any issues or conflicts Recognize high performance and reward accomplishments Encourage creativity and risk-taking Suggest and organize team building activities Work through ticket reviews with team members Work with key stakeholders to deliver targets and goals Delivery reputed company for improvement as recognised reputed company the wider Support structure What you bring to the table: Proven work experience as reputed company reputed company or supervisor reputed company and a thirst for people management In-depth knowledge of performance metrics Good PC skills, especially MS reputed company Excellent communication and leadership skills Organizational and time-management skills Decision-making skills Even reputed company this role is mostly possible remote, please note that you need to be located in the UK. reputed company consider as an advantage: Working experience in Support or customer-facing role Experience in managing people remotely reputed company offer you in return: At RELEX you have 25 days off per year plus 8 bank holidays. In reputed company to that you’ll get days off for different occasions (birth of child, first day of school, moving day, etc.) RELEX offers a workplace pension scheme with an employer contribution of 6%. In reputed company to that, RELEX offers an reputed company maternity / adoption package of: 12 weeks at 100% pay, 8 weeks at 80% pay and another 8 weeks at 60% pay. At RELEX we offer a Employee Assistance Programme (EAP) with different services included reputed company our reputed company we have different services: Treatment with Comprehensive Cancer Cover, Full Out-patient, Therapies, Mental Health, Private GP, Employee Assistance, Programme Premier, Dentist and Optician Cashback Plus and Health Assessment At RELEX you can expense up to £100 per year (£50 in H1 and £50 in H2) to put towards organized physical sporting activities (e.g. marathons, Tough Mudder, Spartan Race, Ironman Triathlon etc.), or the purchase of personal sporting equipment/activities (e.g. running shoes, home weights, Fitbit devices, gym usage etc.) Discounted Gym Membership @ Fitness First Cycle to Work Scheme (www.cyclescheme.co.uk) You can expense the cost of an annual eye test At RELEX we take feedback and your personal development reputed company seriously. For this purpose we have our yearly development discussions where you’ll receive peer and management feedback and as reputed company plan your reputed company at RELEX together with your manager. Flexible & remote working: There are many benefits in working remotely at times as sometimes the office is not the best reputed company for certain tasks and working remotely instead of wasting time in commuter traffic can ease your mind and free up time for your personal life. Work from abroad: At RELEX we recognize that sometimes you just need a little flexibility to juggle reputed company your responsibilities so therefore we also offer flexible working practices to help out in this respect. Charity Days: To support different causes, RELEX provides us with up to two days off to do charity work. Office Dogs: Your furry friend is always welcome in our London office Interested? Please apply with complete application documents in English, salary requirements and earliest possible start date reputed company the reputed company below. We value diversity and therefore welcome reputed company applications – regardless of gender, nationality, ethnic and reputed company reputed company, religion/belief, disability, age, and sexual orientation and identity. Being part of RELEX means being heard, feeling valued, and knowing you can be yourself because you belong. We reputed company in actions, not words, regarding diverse hiring and employment practices. We take DE&I seriously. We champion and benefit from global diversity. We’re creating and evolving our culture to welcome everyone and value every idea. We’re always reputed company to welcome new RELEXians to reputed company. Your enthusiasm and expertise allow us to reputed company innovating and creating a reputed company of planning for retail and consumer brands. Diversity helps us succeed, so we’re committed to creating an inclusive environment for everyone. If you’re reputed company to be part of our reputed company, reputed company. To learn more about RELEX, reputed company out https://www.relexsolutions.com. If you have questions about the application process, we can help you at reputed company@relexsolutions.de. Apply To This Job