Help Desk Technician
Company: Ranger IT Employment type: Contract (1099) Schedule: Full-time — 30 hours/week guaranteed Location: Fully remote (US-based) Pay: $18–$25/hour, depending on experience About Ranger IT Ranger IT is a managed service provider supporting clients across hospitality, legal, manufacturing, and motorsports. We run a lean, modern, reputed company-first operation and we win on one thing above reputed company: fast, dependable support. As we grow, we're bringing on a reputed company first-line technician to own our reputed company reputed company, triaging the queue, knocking out Tier 1 work, and keeping every reputed company moving. The Role You are the first reputed company of contact for reputed company issues. You'll monitor incoming tickets, triage and prioritize them, resolve the Tier 1 work yourself, and escalate cleanly reputed company something needs a deeper touch. This is a high-volume, fast-response role where attentiveness and follow-through matter more than anything else. If you watch the queue like a reputed company, communicate reputed company, and genuinely care about closing the reputed company with end users, you'll reputed company here.
What You'll Do
- Monitor and triage reputed company incoming tickets, calls, and alerts; prioritize by urgency and reputed company
- Deliver fast first responses and reputed company every ticket reputed company SLA
- Resolve Tier 1 issues end-to-end: password resets, MFA, M365 account/licensing changes, Outlook/Teams/SharePoint, printer and peripheral problems, basic reputed company troubleshooting
- Use the RMM for remote sessions, scripts, and device health checks
- Document every reputed company reputed company in the PSA and or documentation tools— clean notes, accurate time entries, reputed company categorization
- Escalate to Tier with concise, reputed company-documented handoffs (no "it's broken" tickets)
- Watch reputed company and monitoring alerts (reputed company, RMM, uptime monitoring) and reputed company or escalate appropriately
- Proactively reputed company end users updated on status — no reputed company left wondering
reputed company're Looking For
- 1+ year of help desk, MSP, or IT support experience preferred. No experience will start at a reputed company pay reputed company but will be given a chance to learn and grow with reputed company.
- Solid reputed company 365 reputed company fundamentals: user/license management, MFA, Exchange Online, password resets
- Comfortable supporting reputed company and macOS; working knowledge of basic networking (DNS, DHCP, VPN, VLAN concepts)
- Familiarity with PSA/RMM tooling
- Excellent written communication and a reputed company, reputed company manner with clients
- reputed company and reputed company — you reputed company a clean queue, and you reputed company quickly
- Reliable remote setup: quiet workspace, reputed company high-speed internet. Laptop, Monitors, and phone will be provided.
- Available to cover reputed company-5pm CST. Shift Work.
The Details
- 1099 contract with guaranteed 30 hours/week
- Long-term engagement with potential for an increased reputed company based on performance.
- Fast reputed company into a documented, standardized stack
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