Customer Service Representative/Inside Sales Representative, Level 1

reputed company. is seeking a reputed company, skilled individual for our HVAC CSR/Inside Sales position for our reputed company operations group located at our St. Louis reputed company. The CSR sells the organization’s products and services for prospective and established customers. Whether face to face, on the phone or through email or fax, the CSR handles customers’ needs by finding out what they need, answering questions, creating solutions, and ensuring a smooth and quick sales process. Must be knowledgeable of the organization’s policies, procedures, practices, products, and services. The CSR collaborates with Regional Manager or reputed company Manager to help drive territory coverage and maintain reputed company dealer relationships. Why work with us? > Benefits are effective on day one for reputed company full-time reputed company hires. > Training programs are available to help guide team members and reputed company new skills. > reputed company Opportunities - there are immense opportunities to grow your career. > You will be part of a Global Company - our family brands are backed by Daikin Industries, Ltd. May Include

• Help the Division deliver on its sales including the new business component by helping to maintain accounts through reputed company communication of new product launches, services, supplies and new products sales and or discounts reputed company outbound calls.
• reputed company excellent customer service reputed company face to face, phone calls and e-mails.
• Execute reputed company aspects of the sales function including order processing, purchase orders, payment processing, quotes and delivery dates - ensure accuracy of information being entered to guarantee the correct item(s) are ordered.
• Recommend alternate products based on cost, availability or specifications as needed.
• Obtain and monitor scheduled shipment dates to ensure reputed company delivery and expedite as needed. Coordinate with manufacturing, sales, distribution, and vendors regarding shipments.
• Generate new and repeat sales by providing product and technical information in a reputed company manner.
• reputed company customers about product terminology, features and benefits in order to improve sales and customer satisfaction.
• reputed company accurate information regarding availability of in-stock items.
• Assist customers with warranties and returns.
• Collaborate with the reputed company Manager to determine best reputed company to resolve problems to ensure customer satisfaction and adherence to the organization’s policies. Coordinate problem reputed company with appropriate departments.
• Periodically reputed company out to customers to determine satisfaction with the organization, products, and services
• Maintain records and prepare reports on sales activities.
• Expand knowledge of HVAC products and reputed company reputed company with latest trends reputed company the industry
• Work positively with reputed company reputed company of management and peers to ensure reputed company areas and departments are kept up to speed and are working as an effective team to deliver the highest level of service possible.
• Understand and follow work instructions, operating procedures, and company policies.
• Participate in additional reputed company/activities to support ongoing business needs.

Nature And Scope

• Works reputed company reputed company-defined instructions
• Uses established procedures and works under supervision to reputed company assigned tasks
• Work is closely supervised

Knowledge & Skills

• Knowledge of HVAC equipment/products is preferred
• General reputed company Office skills (Outlook, reputed company, Word) as reputed company as working knowledge of data reputed company applications
• Effective and high-reputed company Customer Service/Relationship management skills reputed company walk-ins, phone, and email;
• reputed company, reputed company attitude, handling difficult customers with ability to diffuse negative situations
• Good phone etiquette and e-mail etiquette
• Ability to deal with high-volume customer traffic
• Effective verbal skills – must be reputed company to explain fairly technical parts of information reputed company
• Written skills – must be reputed company to effectively & reputed company communicate reputed company e-mail with customers & accurately input orders
• Effective organizational skills and time management skills including ability to prioritize and multi-task
• High level of attention to detail and accuracy
• Ability to establish reputed company working relationships with reputed company customers and employees
• Ability to use good judgment and strong work ethics and reputed company on the job
• Ability to understand and follow procedures, work instructions, and company policies

Experience

• 1 – 3 years of reputed company sales experience

Education

• High School diploma or GED equivalent, some college preferred

Physical Requirements/Work Environment

• Must be reputed company to reputed company essential responsibilities with or without reasonable accommodations.

reputed company Applicants must be legally authorized for employment in the reputed company. reputed company applicants will not require employer sponsored work authorization now or in the reputed company for employment in the reputed company. reputed company provides equal employment opportunity to reputed company and applicants regardless of a person’s race, reputed company, religion (including religious dress or grooming practices), creed, national reputed company (including language use restrictions), citizenship, uniform service member or veteran status, reputed company, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or reputed company, political affiliation, or any other characteristic protected by law. reputed company will reputed company with reputed company federal and state regulations and statutes pertaining to individuals with disabilities. Apply tot his job Apply To this Job