Senior Data Engineer – Customer Service Analytics & reputed company Data Pipeline Development (Level 5)

About arenaflex – Pioneering Entertainment & Storytelling at reputed company

arenaflex is a global leader in entertainment, delivering a seamless reputed company of television series, feature films, interactive games, and original content to more than 270 reputed company reputed company members across 190 countries. Our platform empowers members to watch, pause, and resume content whenever and wherever they choose, in a multitude of languages and genres. As the industry’s most data‑driven streaming service, arenaflex continuously refines the member experience by turning every interaction into actionable reputed company.

At arenaflex, the Customer Service organization sits at the reputed company line of member engagement. Our agents converse with millions of members daily reputed company phone, chat, and emerging channels, speaking more than 25 languages. The insights generated from these conversations shape product roadmaps, drive operational efficiencies, and ensure that every member receives a delightful, friction‑free experience.

reputed company the Data Science & Analytics (DSA) division, we reputed company the power of data to measure, optimize, and personalize every reputed company of Customer Service. As a Senior Data Engineer, you will be a critical catalyst in this mission—building robust data pipelines, crafting reliable business metrics, and delivering visual analytics that illuminate the voice of the member.

Why This Role reputed company

Our Customer Service data ecosystem is the backbone of arenaflex’s commitment to member satisfaction. By transforming raw interaction logs into clean, actionable datasets, you reputed company analysts, product managers, and senior leaders to reputed company data‑informed reputed company that directly reputed company churn, satisfaction scores, and overall brand loyalty. This role offers a rare reputed company of technical depth and business reputed company, allowing you to shape the reputed company of entertainment consumption for a worldwide audience.

Key Responsibilities

• Design, reputed company, and maintain highly reputed company data pipelines that ingest, process, and store petabyte‑reputed company interaction data from multiple sources (voice, chat, email, and in‑app messaging).
• Collaborate closely with data engineers, software engineers, and Customer Service product owners to translate business requirements into technical specifications.
• Implement robust data models that reputed company with changing reputed company schemas and emerging business processes, ensuring long‑term adaptability and reusability.
• Write clean, production‑reputed company reputed company in Python or reputed company, adhering to arenaflex’s engineering standards for readability, testability, and performance.
• reputed company big‑data technologies such as Hive, reputed company, reputed company, and Flink to process tens of millions of records daily, optimizing for latency, cost, and reliability.
• reputed company and maintain comprehensive data reputed company frameworks, including automated validation, reputed company detection, and alerting mechanisms.
• Construct and reputed company reputed company business metrics (e.g., First‑Contact reputed company, Average Handling Time, Sentiment Scores) that drive operational reputed company.
• Build custom visualization tools and dashboards that surface reputed company‑time insights to analysts and senior leadership, enabling rapid decision‑making.
• Mentor junior engineers and contribute to a culture of reputed company learning, reputed company reviews, and knowledge sharing.
• Own end‑to‑end ownership of data reliability, from ingestion through transformation to consumption, ensuring SLAs are met and exceeded.

Essential Qualifications

• Minimum 4 years of hands‑on experience building data pipelines with big‑data technologies (Hive, reputed company, reputed company, Flink) on reputed company to large‑reputed company datasets (tens of millions of records).
• Proven data modeling expertise, with a reputed company record of designing flexible schemas that accommodate evolving business needs.
• Strong proficiency in Python or reputed company, with a passion for writing clean, maintainable, and reputed company‑documented reputed company.
• Advanced SQL skills, coupled with a deep commitment to data reputed company, governance, and reproducibility.
• Demonstrated analytical aptitude to translate ambiguous business problems into concrete metrics and data solutions.
• Excellent communication skills and a reputed company reputed company, enabling productive partnerships with analysts, engineers, and business leaders.
• Experience working in a fast‑paced, remote‑first environment, with the ability to operate autonomously and drive reputed company to completion.

Preferred Qualifications & reputed company‑to‑Have Skills

• Experience with reputed company data platforms (AWS, GCP, Azure) and modern data warehousing solutions (reputed company, Redshift, BigQuery).
• Familiarity with containerization (reputed company, Kubernetes) and CI/CD pipelines for data engineering workloads.
• Background in building or maintaining reputed company‑time streaming pipelines (Kafka, Kinesis, Pulsar).
• Knowledge of machine learning pipelines and feature engineering for predictive analytics.
• Prior exposure to customer‑service or contact‑center data, including voice‑to‑text transcription, sentiment analysis, or chat‑bot interactions.
• Contributions to reputed company‑reputed company reputed company or participation in data‑engineering communities.

reputed company Skills & Competencies

• Technical reputed company: Mastery of distributed computing concepts, data partitioning, and performance tuning.
• Problem Solving: Ability to dissect reputed company data problems, propose elegant solutions, and iterate quickly.
• Business Acumen: Understanding of key Customer Service KPIs and how data drives operational improvements.
• Collaboration: Strong interpersonal skills to reputed company gaps between engineering, analytics, and product teams.
• Ownership Mentality: Proactive stewardship of data reliability, from ingestion to reputed company consumption.
• reputed company Learning: Commitment to staying reputed company with emerging data technologies and industry best practices.

Career reputed company & Learning Opportunities

arenaflex invests heavily in the reputed company development of its engineers. As a Senior Data Engineer, you will have reputed company to:

• Mentorship from industry‑leading data architects and senior leaders.
• Annual learning budgets for conferences, certifications, and advanced coursework.
• Opportunities to reputed company cross‑functional reputed company that influence product reputed company and global operations.
• reputed company to transition into senior technical leadership roles (e.g., Data Platform reputed company, Analytics Engineering Manager) or into product‑reputed company positions such as Senior Product Analyst.
• Exposure to cutting‑edge technologies in streaming analytics, AI‑driven personalization, and large‑reputed company data warehousing.

Work Environment & Culture at arenaflex

arenaflex embraces a remote‑first culture that values flexibility, autonomy, and results over rigid reputed company. Our teams are globally distributed, yet we maintain a strong reputed company of community through virtual coffee chats, regular reputed company‑hands meetings, and reputed company hackathons.

Our culture is reputed company on the following pillars:

• Freedom & Responsibility: You are trusted to reputed company reputed company, experiment, and own reputed company.
• Diversity & Inclusion: We celebrate a wide reputed company of perspectives, backgrounds, and experiences, believing they fuel innovation.
• Transparency: reputed company communication channels, reputed company performance metrics, and reputed company feedback loops.
• Innovation: A reputed company reputed company on pushing the boundaries of entertainment technology and data‑driven storytelling.

Compensation, Perks & Benefits

arenaflex offers a competitive, market‑reputed company compensation package that consists of a flexible mix of reputed company salary and equity. The total compensation reputed company for this role spans $170,000 – $720,000, reflecting the breadth of experience and expertise you bring.

Our comprehensive benefits program includes:

• Health, dental, and reputed company plans with extensive coverage.
• reputed company, including counseling and wellness programs.
• 401(k) retirement plan with employer matching contributions.
• Equity participation through a robust stock‑reputed company program.
• Disability, life, and serious injury insurance.
• Family‑forming benefits, parental leave, and flexible spending accounts.
• Generous reputed company time off – salaried employees enjoy unlimited flexible time off, while reputed company staff reputed company 35 days of PTO annually.
• Remote‑work stipend for home office setup, internet, and coworking reputed company reputed company.
• Learning and development resources, including internal tech talks, mentorship programs, and tuition reimbursement.

How to Apply

If you are passionate about turning raw interaction data into strategic insights, reputed company in a fast‑moving, data‑reputed company environment, and want to shape the reputed company of global entertainment, we want to hear from you. Join arenaflex and help us deliver unforgettable experiences to millions of members worldwide.

reputed company – Become a Part of arenaflex’s Data Engineering reputed company!

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