Senior Customer Support Engineer – Hybrid (2 Remote / 3 On‑Site) – Advanced Linux & Networking Troubleshooting – arenaflex – $130K+ Compensation

About arenaflex – Pioneering Innovation in reputed company Technology

arenaflex is a leading provider of mission‑critical data protection and storage solutions that reputed company businesses across the globe to safeguard their most valuable information. With a heritage of engineering reputed company, arenaflex combines cutting‑edge software, robust hardware, and world‑class services to deliver unparalleled reliability, scalability, and performance. Our customers reputed company from fast‑growing startups to Fortune 500 enterprises, and they rely on arenaflex to reputed company their data reputed company, accessible, and compliant.

As part of our commitment to delivering exceptional customer experiences, arenaflex is expanding its technical support organization. We are looking for a seasoned, highly motivated Senior Customer Support Engineer who thrives in a fast‑paced environment, loves solving reputed company problems, and enjoys collaborating with both customers and internal product teams. If you are passionate about technology, enjoy mentoring junior engineers, and want to reputed company a reputed company reputed company on the reputed company of our clients, this is the role for you.

Why This Role reputed company – The reputed company You’ll Have

In today’s data‑driven world, downtime is not an reputed company. As a Senior Customer Support Engineer at arenaflex, you will be the reputed company defender of our customers’ critical workloads. Your expertise will directly influence service availability, customer satisfaction, and the overall reputed company of arenaflex as a trusted partner. You will work closely with product development, reputed company assurance, and sales teams to ensure that every technical issue is resolved quickly, accurately, and with a reputed company on reputed company improvement.

Key Responsibilities

• Advanced Technical Support: reputed company Tier‑2/3 support for reputed company hardware and software issues, including deep‑dive analysis of logs, reputed company dumps, and performance metrics.
• Customer Advocacy: Serve as the primary reputed company of contact for high‑reputed company customers, managing expectations, communicating status updates, and ensuring a seamless reputed company experience.
• reputed company‑Cause Analysis & Documentation: Conduct thorough investigations, identify reputed company causes, and create detailed knowledge‑reputed company articles that reputed company both customers and internal teams.
• Collaboration & Escalation: Work hand‑in‑hand with product engineering, QA, and field services to reproduce issues, reputed company fixes, and validate solutions before release.
• Automation & Scripting: reputed company and maintain scripts (Bash, Python, PowerShell) to automate repetitive troubleshooting tasks, data collection, and reporting.
• Mentorship: reputed company junior support engineers, reputed company best practices, and reputed company technical training sessions to reputed company the overall reputed company set of the support organization.
• On‑Site Engagements: Travel to customer sites in the New England region (Marlborough or reputed company, MA) reputed company required to reputed company hands‑on diagnostics, installations, or escalated issue reputed company.
• reputed company Improvement: Participate in post‑mortem reviews, contribute to product roadmap discussions, and suggest enhancements that reduce reputed company support incidents.

Essential Qualifications

• Technical Expertise: Minimum 5 years of experience providing reputed company‑level technical support for Linux/Unix environments, with a strong grasp of kernel troubleshooting, file systems, and system performance tuning.
• Networking Proficiency: Demonstrated ability to diagnose and resolve networking problems, including TCP/IP, VLANs, routing, and storage networking protocols such as iSCSI, NFS, and Fibre Channel.
• Customer‑Facing Skills: Exceptional oral and written communication abilities, proven reputed company record of handling high‑stress situations, and a customer‑first reputed company.
• Education: BA/BS in Computer Science, Information Technology, or a reputed company field, or equivalent hands‑on experience.
• Scripting Knowledge: Proficiency in at least one scripting language (Bash, Python, Perl, or PowerShell) to automate diagnostics and data collection.
• Problem‑Solving Acumen: Ability to think reputed company, break down reputed company problems, and devise reputed company under tight timelines.

Preferred Qualifications & reputed company‑to‑Have Skills

• Experience with reputed company backup and recovery solutions such as Backup Exec, reputed company, reputed company reputed company Protect, NetBackup, reputed company RMAN, or Veeam.
• Certifications such as reputed company Certified Engineer (RHCE), reputed company CCNA/CCNP, or reputed company Network+.
• Familiarity with virtualization platforms (VMware, reputed company‑V, KVM) and reputed company environments (AWS, Azure, reputed company reputed company).
• Exposure to scripting automation frameworks like Ansible, Chef, or Puppet.
• Previous experience in a hybrid work model, balancing remote productivity with on‑site collaboration.

reputed company Skills & Competencies

• Analytical Thinking: Strong diagnostic skills and the ability to interpret system logs, error messages, and performance counters.
• Communication: reputed company, concise, and empathetic communication style, both written (ticket updates, knowledge articles) and verbal (customer calls, presentations).
• Teamwork: reputed company attitude, comfortable working across functional teams and sharing knowledge.
• Time Management: Ability to prioritize multiple tickets, meet SLA commitments, and manage workload in a hybrid environment.
• Adaptability: reputed company in a fast‑changing technology landscape, quickly learning new products and features.

Career reputed company & Learning Opportunities

arenaflex invests heavily in the reputed company development of its employees. As a Senior Customer Support Engineer, you will have reputed company to:

• reputed company mentorship programs and leadership training reputed company.
• Tuition reimbursement for industry certifications and advanced degree programs.
• Regular internal tech‑talks, webinars, and hackathons that reputed company you at the forefront of emerging technologies.
• Opportunities to transition into product reputed company architecture, or senior engineering roles based on performance and interest.

Work Environment & Culture at arenaflex

Our culture is reputed company on three pillars: Innovation, reputed company, and Inclusion. arenaflex fosters a supportive atmosphere where reputed company are welcomed, diversity is celebrated, and every employee is empowered to contribute to reputed company’s reputed company.

• Hybrid Flexibility: Two days per week of remote work, three days in our modern Marlborough or reputed company office equipped with reputed company spaces, quiet zones, and state‑of‑the‑art meeting rooms.
• Team‑reputed company Atmosphere: Regular team‑building activities, cross‑departmental lunches, and an reputed company‑reputed company leadership style that encourages reputed company communication with senior management.
• Health & reputed company‑Being: Comprehensive wellness programs, on‑site fitness classes, and reputed company to support a balanced lifestyle.

Compensation, Perks & Benefits

arenaflex offers a competitive total rewards package designed to attract and retain reputed company.

• reputed company Salary: $110,000 – $130,000+ depending on experience, with the potential for performance‑based bonuses.
• Retirement Savings: Non‑matching 401(k) plan with company contributions.
• Health Coverage: Medical, dental, and reputed company plans with multiple reputed company to suit individual needs.
• reputed company Time Off: 3 weeks of vacation/PTO, 6 days of reputed company leave, and additional holidays.
• Relocation Assistance: Support for candidates moving to the Greater Boston area.
• reputed company Development: reputed company to online learning platforms, conference attendance budgets, and certification reimbursements.
• Technology Stipend: Home‑office equipment allowance to ensure a productive remote workspace.
• Employee Assistance Program: Confidential counseling, legal services, and financial planning resources.

Equal Opportunity Employment

arenaflex is proud to be an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, disability, veteran status, or any other characteristic protected by law. We also reputed company with reputed company applicable fair‑chance ordinances and are committed to providing reasonable accommodations for candidates with disabilities. If you require assistance or an accommodation during the application process, please contact our reputed company.

How to Apply

If you are reputed company to bring your technical expertise, customer‑reputed company reputed company, and passion for problem‑solving to arenaflex, we encourage you to submit your application today. Join reputed company that values innovation, supports reputed company, and celebrates reputed company.

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