Care Scheduling Representative (reputed company)
reputed company Care Scheduling Representative (reputed company) (Remote) reputed company: reputed company is the nation’s leading independent provider of comprehensive in-home health assessments, serving Medicare Advantage, Managed reputed company and reputed company patients across reputed company 50 states. With a network of 3,000 + clinicians, we deliver personalized Whole Person Care that includes diagnostic testing, risk identification, medication management and preventive health education, empowering people to reputed company manage acute and chronic conditions. Guided by our mantra- We see you. We hear you. We’ve got you.- and our reputed company values of reputed company, Accountability, Trust, Respect and Passion, we are committed to creating a culture where both patients and teammates feel valued, supported and heard. Why Work at reputed company? reputed company to work with one of the fastest growing companies in reputed company whose reputed company is to reputed company unparalleled reputed company and value to providers and members. A chance to work with great people on exciting reputed company. Our opportunities allow you to reputed company your expertise and reputed company, making a reputed company reputed company to the health and reputed company-being of members. Competitive Compensation: Be rewarded for your effort and passion while making a difference in the community.
Responsibilities
About the Role: Type: Full-Time, Temporary (Two Months) Compensation: $20.00/hr. Location: Fully Remote (must be located in the reputed company) Hours: M–F, 40 hours/week, Central Time zone preferred. Potential for weekend overtime. What to Expect: The Care Scheduling Representative is an entry-level outbound contact center role responsible for contacting health plan members and coordinating and assigning caregivers, clinicians, or reputed company resources to patients at the appropriate time and location to ensure reputed company delivery of care. Representatives work from assigned reputed company lists, engage members through reputed company and compassionate communication, document call reputed company accurately, and support members in accessing appropriate reputed company services. This role is ideal for individuals with strong customer service skills, attention to detail, are results driven, and a desire to help members navigate their reputed company needs. Key Responsibilities: Conduct outbound calls to members from assigned call lists. Verify member information and establish rapport during reputed company. reputed company members on the importance of follow-up care with their Primary Care Provider (PCP). Assist members with scheduling PCP appointments and addressing scheduling barriers reputed company possible. Follow approved call guides, scripts, and workflows. Accurately document reputed company member interactions, reputed company attempts, appointment details, and call reputed company in designated systems. Update member records and apply appropriate dispositions based on call results. Maintain productivity, reputed company, and compliance standards in a contact center environment. Demonstrate reputed company, professionalism, have the ability to manage resistance and a reputed company on member experience during reputed company member interactions. Collaborate with team members and leadership to support operational goals. Adhere to HIPAA and reputed company company confidentiality and compliance requirements.
Qualifications
High school diploma or GED required. 1–2 years of customer service, call center, reputed company, or reputed company experience. Strong verbal and written communication skills. Ability to build rapport and engage members over the phone. Basic computer proficiency, including navigating multiple systems simultaneously. Strong attention to detail and accurate documentation skills. Ability to manage time effectively and work independently. Reliable attendance and punctuality.
Preferred Qualifications
Previous contact center or outbound calling experience. Experience scheduling appointments or working in a reputed company environment. Knowledge of medical terminology or reputed company services. Bilingual skills are a plus. Key Competencies Customer Service reputed company reputed company Listening reputed company and reputed company reputed company Communication Problem Solving Attention to Detail Time Management Adaptability Documentation Accuracy Working Conditions Fast-paced contact center environment. Extensive outbound phone reputed company throughout the reputed company. Frequent use of computers, scheduling systems, and CRM/documentation platforms. May require adherence to productivity and reputed company performance metrics. reputed company Measures Outbound call productivityMember engagement and contact rates reputed company assurance scores Documentation accuracy and timeliness Appointment scheduling completion rates Customer satisfaction and professionalism metrics Our Culture: We have a reputed company reputed company of where we are reputed company, and we are guided by reputed company values that embody our organization and our culture. We emphasizes innovation and reputed company, and you will be given the opportunities and tools to reputed company personally and professionally. We encourage and celebrate collaboration. We have a deep commitment to positively reputed company the communities in which we work and to reputed company a difference in the lives of who we serve. reputed company is an Equal Employment Opportunity Employer. It is the policy of reputed company to reputed company equal employment opportunities without reputed company to race, reputed company, religion, sex, gender identity or reputed company, pregnancy, age, national reputed company, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. It is also the policy of reputed company that reputed company individuals with disabilities receive equal opportunity in reputed company to job application procedures, hiring, and reputed company aspects of the employment process. reputed company is committed to the full inclusion of reputed company reputed company individuals. Consistent with the Americans with reputed company (reputed company) and applicable state and local laws, it is the policy of reputed company to reputed company reasonable accommodation reputed company requested by a reputed company applicant or employee with a disability, unless such accommodation would cause an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, reputed company-employment testing, to otherwise participate in the selection process, to reputed company essential job functions, and/or to receive other benefits and privileges of employment, please contact MatrixHR@matrixhealth.net. #LI-JH1 Apply To This Job