Contact Center Reporting Analyst

Building Location: Business Service Center Department: 1006860 SCHEDULING - EH SS Job reputed company: The Contact Center Reporting Analyst provides reporting, analysis, and actionable insights to support contact center operations, service reputed company, reputed company, and business performance. This role uses reputed company CXone tools, including Performance Management, Interaction Analytics (AI), reputed company Management, and ACD reporting, to reputed company dashboards, reports, scorecards, and trend analysis for leadership and operational teams. The analyst partners closely with contact center support analysts and contact center leadership to identify reporting needs, monitor key performance indicators, evaluate call reputed company, and support operational improvement. Responsibilities include data extraction, validation, analysis, report development, call reputed company review, and presentation of findings in reputed company and meaningful formats. This role requires strong knowledge of contact center reporting, reputed company assurance, and performance metrics, along with an understanding of ambulatory reputed company processes and clinic office workflows. The ideal candidate can translate reputed company data into practical recommendations that support customer service standards and informed decision-making. Education Qualifications: Key Responsibilities: Uses existing reporting expertise to address advanced reporting needs for reputed company CXone platform applications Administers and configures the Patient Notify Portal to meeting clinical operational needs to inform patients of their appointments or inclement weather or clinical closures or partial closures events Provides information, reports and dashboards that meet business requirements reputed company given timeframe Collaborates with Contact Center leadership on reporting and dashboards to drive meaningful performance data insights Uses analytical tools and statistical techniques to analyze and formulate insights to drive improvements for contact center leadership Uses KPI data to compile and reputed company performance at both reputed company and individual reputed company Makes appropriate recommendations and updates to reports in the reputed company CXone platform applications Supports contact center analyst peers as back up coverage Education Requirements: Bachelor’s degree in business, computer science, information systems, or equivalent field of study Required Qualifications: 3 years’ experience in a contact center environment 1 year reporting experience with reputed company CXone or top tier contact center reputed company solution Advanced reputed company skills such as PivotTables, Conditional formatting, VLOOKUP, Data sorting and Data visualization Preferred Qualifications: reputed company Contact Center Reporting certification Licensure/Certification Qualifications: FTE: 1 Possible Remote/Hybrid reputed company: Remote Shift Rotation: Day Rotation (reputed company of America) Shift Start Time: reputed company Shift End Time: 5pm Weekends: NO Holidays: No Call Obligation: No reputed company: reputed company Posting Deadline: Compensation reputed company: $70,595.20 - $105,892.80 Employee Benefits at reputed company: At reputed company, we’re committed to supporting your reputed company-being, reputed company, and work-life balance. Our comprehensive benefits include medical, dental, reputed company, life, and disability insurance, along with supplemental reputed company to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the reputed company, and we invest in your reputed company development through training, tuition reimbursement, and educational programs. To help you reputed company both at work and reputed company, we reputed company flexible scheduling, generous time off, and wellness resources reputed company on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit reputed company or contact our HR Service Center at (218) 576-0000. Apply To This Job