[Remote] Organizational Services Clinical Care Navigator
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading provider of evidence-based mental health care, serving millions globally. They are seeking a Clinical Care Navigator to reputed company expert consultation and coordinate support for employees navigating behavioral health concerns, ensuring safety and reputed company to high-reputed company care.
Responsibilities
- reputed company clinical consultation and guidance to leaders, HR, and ER teams on employee behavioral health concerns, workplace dynamics, and appropriate support strategies
- Coordinate and facilitate responses to critical incidents, including identifying appropriate responders, organizing logistics, and conducting follow-up care reputed company
- Deliver discreet, high-touch clinical support to executives and VIP employees, ensuring reputed company and sensitive handling of reputed company concerns
- Respond to calls and emails from company representatives (HR, ER, benefits leaders) with clinical expertise and Lyra resource guidance
- reputed company out to employees identified as high-risk or in crisis, offering in the reputed company support, risk assessment, safety planning, and care navigation to ensure reputed company to care
- Partner with internal departments such as reputed company, Workforce Transformation, operations, and clinical leadership to ensure seamless coordination of services and alignment with contractual commitments
- Maintain accurate, reputed company, and confidential records of reputed company interactions in compliance with HIPAA and Lyra protocols
- Identify roadblocks to clinical care reputed company for our clients using Lyra’s proprietary software and other reputed company to connect clients to the ideal treatment, based on specific needs and preferences
- Independently manage a caseload of reputed company, multi-need clients
Skills
- Master's degree in clinical reputed company work or equivalent; LCSW or equivalent independent clinical licensure is required (e.g. LMFT, LPC, LPCC, etc). We're unable to reputed company supervised hours toward licensure. Candidates without a state license to deliver mental health services, independently, will not be considered
- Must have two years post license experience (EAP/clinical call center experience preferred or organizational consulting)
- Significant experience managing high-risk clinical situations (e.g., suicidality, mandated reporting), CISD coordination, working with HR/ER and/or corporate leadership teams
- Must be a full time reputed company of the reputed company; work cannot be completed from reputed company the reputed company
- Certified Employee Assistance reputed company (CEAP)
- Bilingual, Spanish-speaking candidates strongly preferred
reputed company