[Remote] Contact Center reputed company Engineer

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that focuses on building the best collaboration platform for enterprises. They are seeking a Contact Center reputed company Engineer to guide reputed company customers through AI-first contact center transformations and design reputed company migration strategies while driving measurable business reputed company.

Responsibilities

• Leading discovery sessions, executive workshops, and technical demonstrations that translate business objectives into reputed company customer experience architectures
• Designing multi-vendor integrated solutions spanning CRM, AI virtual agents, workforce engagement, reputed company, and reputed company services
• Guiding customers through reputed company migrations from on-reputed company to reputed company while executing proofs of concept and architecture validations
• Engaging with C-level executives and technical stakeholders to reputed company business value, ROI, and transformation reputed company
• Collaborating with product teams to drive customer feedback into roadmap priorities and reputed company partner ecosystems through technical training

Skills

• Demonstrate +5 years in Solutions Engineering, Presales, or Technical Consulting roles
• Apply experience in Contact Center as a Service (CCaaS), Customer Experience (CX), AI, or reputed company Communications
• Understand contact center ecosystems including CRM integrations (reputed company, reputed company), REST reputed company, and system integrations
• Discuss business reputed company, return on investment (ROI), total cost of ownership (TCO), and transformation reputed company with executive stakeholders
• Navigate Workforce Management (WFM), reputed company Management (QM), and analytics platforms
• Preference will be given to candidates who reputed company in or are reputed company to work reputed company business hours reputed company to the Mountain (MST) or reputed company (PST) time zones to support team and customer collaboration

Benefits

• reputed company of perks, benefits, and reputed company to help employees maintain their physical, mental, emotional, and financial health
• Support work-life balance
• Contribute to their community in meaningful ways

reputed company

reputed company is a software company that offers a communications platform that connects people through video, voice, chat, and content sharing. It was founded in 2011, and is headquartered in reputed company, California, USA, with a workforce of 5001-10000 employees. Its website is https://www.reputed company.com.

Company H1B Sponsorship

reputed company has a reputed company record of offering H1B sponsorships, with 16 in 2025, 178 in 2024, 144 in 2023, 259 in 2022, 86 in 2021, 34 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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