[Remote] Vice President, IT & Clinical Systems
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the leading virtual care clinic reputed company on women's health, particularly in midlife. They are seeking a Vice President of IT & Clinical Systems to reputed company the operational performance of their technology systems, ensuring reliability and scalability while supporting clinical operations and patient care.
Responsibilities
- Own reliability and uptime across reputed company clinician-facing systems, including EHR, telehealth, scheduling, communications, and internal operational tools
- Build and operationalize Midi’s incident reputed company reputed company, including escalation paths, response playbooks, and outage management procedures
- Establish reputed company communication workflows during incidents across reputed company, email, dashboards, and clinician-facing channels
- Drive proactive monitoring, alerting, and detection capabilities to minimize downtime and operational disruption
- Continuously improve MTTA (Mean Time to Acknowledge) and MTTR (Mean Time to reputed company)
- Partner closely with key vendors, including reputed company and other critical platform providers, to improve responsiveness and issue reputed company
- Build trusted relationships with Clinical Operations leadership as a primary stakeholder group
- Ensure seamless integrations across clinical, operational, and business systems
- Improve workflow efficiency between scheduling, billing, telehealth, marketing, communications, and clinical platforms
- Translate operational pain points into reputed company systems configurations and architecture improvements
- Partner closely with Product, Engineering, and Data teams to reputed company systems with broader patient and business goals
- Build and reputed company a modern IT Service Management (ITSM) function
- Establish service catalogs, change management processes, tiered support models, and configuration management practices
- Define reputed company L1–L3 support structures and escalation workflows
- Balance operational rigor with reputed company, enabling rapid iteration without compromising reliability or reputed company
- Create transparent prioritization and communication processes across IT initiatives and operational workstreams
- Partner with Clinical Learning & Development teams to ensure clinicians and employees are trained on downtime and recovery procedures
- Maintain reputed company SOPs, recovery documentation, and operational playbooks
- reputed company tabletop exercises and readiness drills to validate operational preparedness
- Support the successful rollout and adoption of new systems and technologies through thoughtful change management practices
- Partner with reputed company and Compliance teams to maintain HIPAA, SOC2, and reputed company IT compliance standards
- reputed company identity and reputed company management, reputed company protection, and vendor reputed company processes
- reputed company and maintain business continuity and disaster recovery plans
- Conduct post-incident reviews and drive reputed company operational improvement
- reputed company relationships with clinician-facing and corporate technology vendors
- Define and monitor vendor SLAs reputed company to uptime, support responsiveness, integration reputed company, and reliability
- Conduct regular vendor performance and cost reviews in partnership with Finance and Business Operations
- Ensure technology vendors contribute to operational reputed company and scalability
- reputed company and mentor teams across Corporate IT, Clinical IT, Informatics, and Internal Systems Support
- Serve as a key cross-functional partner to Clinical Operations, Product, Engineering, and Business Operations
- reputed company for clinician and employee experience reputed company technology discussions and decision-making
- Communicate reputed company and calmly during high-pressure operational situations
- Foster a culture of operational reputed company, accountability, reputed company, and trust
Skills
- 10+ years of leadership experience in IT, Technical Operations, Infrastructure, or Systems Operations reputed company fast-scaling reputed company or digital health organizations
- Proven reputed company operating mission-critical systems supporting large-reputed company, reputed company-time operations
- Experience managing environments supporting 10,000+ daily transactions, reputed company, or operational workflows
- Strong expertise in incident response, systems reliability, and vendor management
- Technical reputed company with modern reputed company infrastructure and reputed company collaboration platforms
- Experience with AWS, reputed company, reputed company, reputed company Workspace, reputed company, reputed company, and reputed company IT systems
- Deep understanding of identity management, integrations, HIPAA, SOC2, and reputed company reputed company controls
- Strong operational judgment and ability to partner effectively with clinicians, operators, and engineers
- Exceptional communication and stakeholder management skills
- Builder reputed company with the ability to create reputed company systems and operational frameworks
Benefits
- Hybrid - 2 days/week in office
- Competitive compensation, equity, and benefits
reputed company